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Center for the Advancement of Faculty Excellence (CAFE)
Canvas

Canvas Support & Procedures

Get support: Studio 6 |  | canvas@cpp.edu
909-869-3099 (Mon - Fri, 8 a.m. - 5 p.m.)

 

Canvas Outage Contingency Resources

The following guidance contains recommended steps faculty should take to be prepared for a Canvas outage. The CAFE team will continue to update and refine this resource page. Please check back for updates.

Access to Canvas has been restored for CPP users as of approximately 1:45 PM on Friday, May 8th. If you are still seeing a message that Canvas is experiencing an outage when you try to log in: 

  • Try logging in from a Private (, , ) or Incognito () window; and/or
  • completely, exit your browser, and then re-open your browser and log in again. 

   

General Guidance

  • Faculty can  
  • To share files with students, faculty can send . 
  • Faculty could enable their course Teams to communicate and share materials with their students. See Teams for Education (add link to anchor, if possible) for more information. 
  • When Canvas is available, instructors may to obtain a list of student email addresses. 

If Canvas is not available: 

  • Students can email work to instructor (up to 10 MB ) 
  • Student should be instructed to include the course and section number when emailing faculty and send a copy to themselves  
  • Students can send a link to the assignment from the student’s OneDrive (for files larger than 10 MB) 
  • Faculty can  
  • Faculty can  

  • Students should be able to access most of their digital textbooks by using their CPP credentials. 
  • Let your students know they may need to change the term from Summer to Spring once they are logged in to VitalSource. 
  • Faculty and students may be able to log in to publisher courseware sites directly, instead of via Canvas.  

When Canvas is available: 

  • Periodically as a backup. 
  • Save copies of ungraded student submissions to grade offline, if necessary. Instructors have the option of downloading assignments or . 

 

Faculty Resources

Gradescope is a tool faculty can use to distribute, collect, and grade student assignments. Faculty can use Gradebook as a Canvas integration and as a standalone tool.  

 

 

Configuration 
  • Teams sites are automatically configured for every CPP course. If faculty , they should see the option to enable their Teams site(s). 
  • Please note that it is not possible to combine multiple sections into one Teams site.  
  • If you have multiple sections combined in your Canvas site, they will not be combined in Teams.
    Exception: If you have one or more students enrolled via Open University, those students will be included in the Teams site for the corresponding regular session section course.
  • Make sure to enable the Teams site for all your sections. You may need to post the same information in multiple Teams sites if you have multiple sections. 
  • If faculty have deleted their Teams for the current term, there is no way to reactivate them 

Communication 
  • Once faculty enable Teams, they should and send students instructions for accessing the Teams site. 
  • Faculty can use Teams Channels to communicate with students 
  • Faculty can also use Teams Channels to facilitate communication between students, such as for groups projects or in lieu of a Canvas Discussion assignment 

Sharing Materials 
  • Faculty can to distribute to students.  
  • If faculty use the Class Materials folder to store and share documents, students will not be able to edit those documents. 
  • Documents shared via a Channel or Chat will be editable by everyone with access to the Channel or Chat. 

Assignment and Other Assessments 
  • Teams for Education includes an feature 
  • Watch a 2-minute video covering the basics of  
  • Instructors can also with assistance from Copilot. 

When downloading student information, including emails, grades, and assignments, please follow FERPA guidelines, ensure that files are and avoid using personal or non-secure platforms. FERPA and other sensitive information should be stored on campus-managed computers or services (e.g., OneDrive).  

Please also be mindful of FERPA (Family Educational Rights and Privacy Act) requirements when handling student records. For more information, you may refer to: 

 You may also refer to the following webpage for faculty grading.

We appreciate your attention to these practices to help protect student data and support continuity of operations. 

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