Ben Dewald
Professor
The Collins College of Hospitality Management, The Collins College of Hospitality Management
Phone number
9098692960
Office location
Office hours
M | 12:30-1:00PM AND 2:15-3:00PM
About Me
Dr. B.W.A. (Ben) DEWALD
Professor
Dr. Ben Dewald is a professor of management at 起点传媒 (起点传媒), in The Collins College of Hospitality Management.
Prior to joining The Collins School in 2002, Ben taught at The Hong Kong Polytechnic University School of Hotel & Tourism Management. Ben trained in the Dutch, French and Mexican hospitality industry. He managed and opened restaurants in California and Hong Kong, including the Chardonnay at the Registry Hotel across from the Orange County Airport, Antoine Restaurant at the Meridien Hotel in Newport Beach, the Dining Room at the Rancho Mirage Ritz-Carlton, and the Pétrus restaurant on the 56th floor of the Island Shangri-Lain Hong Kong.
His research interests include: Food & Beverage; Tipping; Training; Culture and Management; Hotel & Restaurant Management; and Educational Management.
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EDUCATIONAL QUALIFICATIONS:
Ed.D of Education 2002
Educational Management and Administration
Leicester University, UK
M.Sc in Training 1996
South East Asia
Leicester University, UK
CHE Certified Hospitality Educator 1995
Educational Institute
American Hotel & Motel Association
B.Sc Hotel & Restaurant Management 1982
California State Polytechnic Univ.
Pomona, California, USA
B.T.H. Lycée Technique d'Hôtellerie 1978
Option A: Cuisine & Restaurant
Strasbourg, France
TEACHING EXPERIENCE:
Professor The Collins College of Hospitality Management 09/02- present
起点传媒
Undergraduate Studies:
Food & Beverage Operations I
Food & Beverage Operations II
Beverage Management
Sanitation Practices in the Hospitality Industry
Introduction to Hospitality & First Year Experience
Dining Room and Banquet Management
Hospitality Operations Analysis Seminar
Multi-Unit Restaurant Management
Graduate Studies:
Strategic Marketing
Advanced Club Management
Advanced Restaurant Management
Hospitality Professional Paper
Professor in food and beverage management and service for both practical and theoretical subjects relating to food and beverage, hospitality operations analysis, introduction to hospitality, sanitation, marketing, restaurant management, and graduate student supervision.
Director of Food & Beverage 2004-2009. The Restaurant at Kellogg Ranch.
Advisor to 80+ hospitality major & minor students.
Adjunct Faculty Hospitality Management | Culinary Arts Spring 14 – 17
Mt San Antonio College [Mt Sac]
Introduction to Hospitality
Dining Room Service Management
Part-time Faculty Hotel and Food Management Spring 09, 10 & 11
Chaffey College, Rancho Cucamonga Fall 11
& Chino Campus
Introduction to Hospitality
Catering and Banquet Organization
Lecturer The School of Hotel & Tourism Management 05/93-08/02
The Hong Kong Polytechnic University
F&B Operations & Management
Operational Management (Elective)
Beverage Operations & Management in Catering
Wine Studies (Elective)
Supervision of Honor Degree Students
Lecturer in food and beverage management and service for both practical and theoretical subjects relating to food and beverage.
Introduced international and current local service styles and techniques as part of the Higher Diploma and Degree course.
Developed Operational Management and Food & Beverage Electives focusing of Hong Kong. This was accomplished through the involvement of speakers from industry.
Developed the following new subjects Beverage Operations & Management in Catering and Wine Studies (Elective) in 2001
Supervision of final year Honor Degree student projects.
RESEARCH INTERESTS:
Cross Cultural Management and Training, Food & Beverage, Tipping, Tourism, Service Management, Marketing, First Year Experience and Educational Management.
REFEREED JOURNALS:
Kubacki, D., Brace, D., Dewald, B., Gosetti P. P., Tamburrino M. (2022). What can be learned from the country’s first university owned brewery and brewpub? A case study. Journal of Hospitality, Leisure, Sport & Tourism Education 30 (2022)
Lee, P. C., & Dewald, B. (2016). Tipping practices of Chinese tourists in U.S. restaurants - An exploratory study. Journal of Tourism & Hospitality Management, 4(2), 17-34.
Dewald, B., Jimenez, A., and Self, J. (2016) Comparing pre and post perceptions of studying abroad: an Italy programme case study. Anatolia: An International Journal of Tourism and Hospitality Research, 27:4, 444-455.
Lee, L., Lee M.J., & Dewald, B. (2016) Measuring the customers’ perception of tangible service quality in the restaurant industry: An emphasis on the upscale dining segment, Journal of Foodservice Business Research, 19:1, 21-38.
Dewald, B. (2016) Learning from student feedback, The National Teaching Forum, 25(2) pp. 4-5.
Dewald, B., Bruin, B.J. and Jang, Y. (2014) “U.S. consumer attitudes toward “green” restaurants”, Anatolia: An International Journal of Tourism and Hospitality Research, 25(2), pp. 171-180.
Self, J. and Dewald, B., (2011) “Why Do Employees Stay?”, International Journal of Hospitality and Tourism Administration, 12(1), pp. 60-72.
Lee, M.J., Yeung, S., and Dewald, B. (2010). An Exploratory Study Examining the Determinants of Attendance Motivations as Perceived by Attendees at Hong Kong Exhibitions. Journal of Convention and Event Tourism, 11(3), pp. 1-14.
Zhang Jian (Jane), Ben Dewald and Baudouin C. Neirynck (2009). Experiential Values for Casino Hotels in Macao. Journal of Quality Assurance in Hospitality and Tourism (JQAHT). 10(2) pp. 75-92.
Dewald, Ben and John Self, (2008) “Cross Cultural Training for Expatriate Hotel Managers”, International Journal of Hospitality and Tourism Administration, 9(4) pp. 352-364.
Dewald, B.W.A. (Ben) (2008) “The Role of the Sommeliers and Their Influence on U.S.A. Restaurant Wine Sales”, International Journal of Wine Business Research, 20(2) pp. 111-123.
Dewald, Ben (2004) “Empowerment Culture in China”, International Journal of Knowledge, Culture and Change Management, www.Management-Journal.com, http://ijm.cgpublisher.com/product/pub.28/prod.4.111 V. 4 pp.1089-1092.
Dewald, Ben (2003) “Tipping in Hong Kong Restaurants”. International Journal of Hospitality Management, 22 (3) pp. 307-319.
Dewald, B.W.A. (2003) "Wine Consumption in Hong Kong". International Journal of Wine Marketing, 15(1) pp. 54-68.
Dewald, B.W.A. (2002) "Chinese meals in China: the menu, table etiquette and food ordering”. The Hospitality Review, 4(2), April, pp. 21-26.
Dewald, B.W.A. (2001) "Restaurant Tipping by Tourists in Hong Kong". Anatolia: An International Journal of Tourism and Hospitality Research 12(2), pp. 139-152.
Dewald, B.W.A. (2001) “Tipping by Foreign Tourists”. Pacific Tourism Review, 5(1/2), pp. 41-48.
Dewald, B.W.A. & Sutton J. (2000) “Hospitality Employees’ Empowerment in Hong Kong and the Chinese Mainland”. Journal of Quality Assurance in Hospitality & Tourism, 1(1), pp. 57/65.
Dewald, B.W.A. (2000) “Turning part-time Students’ Feedback Into Video Programs” Journal of Education + Training, 42(1), pp. 33/39.
Mok, C. and Dewald, B. (1999). Tourism in Hong Kong: After the Handover. Asia Pacific Journal of Tourism Research, 3(2), pp. 32-40.
RESEARCH NOTE:
Dewald, B.W.A. (Ben) & John Self, (2007) "Tipping is Becoming Russia's Cup of Tea". Anatolia: An International Journal of Tourism and Hospitality Research, 18(2), pp. 342-348.
PROFESSIONAL JOURNAL:
Dewald, B.W.A. (Ben) and Jones, M. (2004) Increasing Wine Sales in Casual Restaurants, Journal of the Foodservice Symposium University 2004, pp. 25-32.
Sutton J. and Dewald, B. (1999) "Does Culture Make a Difference? Towards a service Quality Framework through employee empowerment": The Quality Magazine, Journal of the Quality Society of Australia, Sydney Aus., 8(5), October, pp. 53/8.
REFEREED CONFERENCE PAPERS:
Dewald, B. and Wang, Y. (2016) Service Charges and Tipping: A Case Study of the Chinese Hospitality Industry. EuroCHRIE2016 Conference, Budapest, Hungary, Oct 26-29, p. 38.
Dewald, B. and Wang, Y. (2016) Service Charges and Tipping: A Case Study of the Shanghainese Hospitality Industry. APTA2016 Asia Pacific Travel Association Conference, Beijing China, June 1-4, p. 501-503.
Lee, Patrick, Dewald, B. and Wang, Y. (2016) How do Chinese Tourists Tip in Restaurants while Visiting the U.S.A.? An Exploratory Study. 2016 West Federation CHRIE Regional Conference, Denver Colorado, February 5 & 6, p. 21.
Jimenez, A. Dewald, B., and Self, J. (2015) Pre and Post Perceptions of Studying Abroad: An Italy Program Case Study, 20th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Tampa, Florida, January 8-10, p. 34.
Dewald, B, Bruin, B. J. and Jang, Y. (2014) U.S. consumer attitudes toward “green” restaurants, 2014 Annual CHRIE Summer Conference, San Diego California, July 30 August 1, p. 16.
Zhang Jian (Jane), Ben Dewald and Baudouin C. Neirynck (2008). Experiential Values for Casino Hotels in Macao. International CHRIE 62nd Conference, Atlanta, Georgia, USA. 30 July to 2 August.
Dewald, B.W.A. (Ben) and Jones, Margie Ferree (2007) Wine Training in Multi-Unit, Casual Dining Restaurants, International CHRIE 61st Conference, Dallas, Texas USA. Wednesday, July 25 - Sunday, July 29.
Jones, Margie Ferree and Dewald, B.W.A. (Ben) (2006) Sommeliers’ Role and Influence as a Wine Marketer in the United States, Third Annual International Wine Business Research Conference, Montpellier, France 6-7-8 July.
Dewald, Ben (2005) Changes in Hong Kong Restaurants as Reflected in Newspaper Advertising. Annual CHRIE Conference & Exposition, Las Vegas Nevada, July 27-31, p. 122.
Dewald, B.W.A. (Ben) and Margie Ferree Jones (2005) Increasing Wine Sales in Casual Restaurants, Second Annual International Wine Marketing Symposium, Sonoma State University, July 8-9.
Dewald, B.W.A. (2002) Restaurant Tipping by Hong Kong Residents. The 5th Biennial Conference “TOURISM IN ASIA: Development, Marketing and Sustainability” Miramar Hotel, Hong Kong SAR, May 23-25, pp. 129-136.
Dewald, B.W.A. (2002) Marketing & Sustaining Wine Consumption in Hong Kong. The 5th Biennial Conference “TOURISM IN ASIA: Development, Marketing and Sustainability” Miramar Hotel, Hong Kong SAR, May 23-25, pp. 137-147.
Dewald, B.W.A. (2002) Hong Kong’s Restaurant Image through Local Newspapers from the 1960s to the 1990s. 12th International Research Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE) “Tourism and Hospitality on the Edge”, Fremantle Esplanade Hotel, Western Australia, Feb. 6-9, pp. 8.
Dewald, B.W.A. (2001) A Comparative Study of Tipping in Western and Chinese Restaurants. Annual CHRIE Conference & Exposition, Toronto, Canada, June 25-8, pp. 82.
Dewald, B.W.A. (2000) The Introduction of a Credit Based System in a Hong Kong. University of Leicester Doctorate of Education Hong Kong 1st Annual Conference, Pacific Place Conference Centre, Hong Kong, Saturday 8 April, pp. 6.
Dewald, B.W.A. & Sutton, J. (1999) Hospitality Employees Empowerment for Total Quality Service and Total Quality Management. The Fourth International Conference on ISO 9000 & TQM, School of Business, HK Baptist University, Hong Kong, 7-9 April, pp. 519-523.
Sutton, John and Dewald, B.W.A. (1999) Does Culture Make a Difference? - Towards A Service Quality Framework Through Employee Empowerment. Third International & Sixth National Research Conference on Quality Management, RMIT University, Melbourne Australia, February, pp. 441-451.
Dewald, B.W.A., (1999) How to Cater to Part-time Students who are Full-time Hospitality Employees. The Fourth Graduate Education and Graduate Student Research Conference, Las Vegas, 4-6 January, pp. 1-10.
Dewald, B.W.A. and Wong C.K. Simon, (1998) Restaurant Management Style: East or West? Bournemouth University, Second International Conference on Culinary Arts & Sciences, 29 June – 3 July, pp. 79-88.
Dewald, B.W.A. and Kwan, K.P., (1998) Improving Learning Through video Interviews: A Case Study of Hotel & Tourism Management Students, The First Conference Quality in Teaching & Learning in Higher Education, Hong Kong SAR, China, 10-12 December, pp. 32/7.
Dewald, B.W.A. (1997) Current and Future Empowerment in Hong Kong and China’s Hospitality Industry, The 1st China Hong Kong SAR Postgraduate Conference, the HK Polytechnic University, 15-17 December, paper 13.
Dewald, B.W.A. (1997) Human Resources’ Issues for Hong Kong and PRC Hotels, Proceedings of the Annual CHRIE Conference, Providence Rhode Island, USA, 6-9 August, pp. 60-66.
Dewald, B.W.A. (1996) Cultural Influences on Training for International Hotels in China for the Period 1995-2000, Proceedings of the Cross-Cultural Management in China, Hong Kong Baptist University, 26-28 August, pp. 99-106.
REFEREED CONFERENCE POSTER SESSIONS:
Dewald, B., Jimenez, A. and Self, J. (2015) Comparing Pre and Post Perceptions of Studying Abroad: An Italy Program Case Study, 2015 Western Federation CHRIE Conference, San Francisco, California, February 6-7.
Self, John and Ben Dewald, (2008) Turnover, It's the People Stupid: Exploring determinants of employment tenure. International CHRIE 62nd Conference, Atlanta, Georgia, USA. 30 July to 2 August.
Dewald, B.W.A. (Ben) (2007) Empowerment in China’s Hospitality Industry, 1st Hospitality & Leisure: Business Advances & Applied Research Conference Ecôle Hôtelière de Lausanne, Switzerland, July 5-6.
Dewald, Ben and John Self, (2006) Tipping is Becoming Russia’s Cup of Tea. International CHRIE 60th Anniversary Conference, Hyatt Regency Crystal City, Crystal City, Virginia USA. Wednesday, July 26, 2006 - Sunday, July 30.
Dewald, Ben and Jogaratnam, Giridharan (2003) Curriculum Review and the Content of Hospitality and Tourism Education: Some Evidence from Hong Kong. Annual CHRIE Conference & Exposition, Palm Springs California, Aug. 6-9, p 131.
VIRTUAL CONFERENCE SESSION:
Dewald, Ben (2004) “Empowerment Culture in China: A Case Study of Hong Kong and China”, The Fourth International Conference on Knowledge, Culture and Change in Organizations, University of Greenwich, London, August 3-6.
NON-REFEREED CONFERENCE PAPERS/WOKSHOPS:
Lea Dopson, John Self & Ben Dewald (2015) Careers Fair Workshop: Creating productive student and industry connections. Euro-CHRIE Conference, Manchester UK, October 15-17.
Dewald, B.W.A. (Ben) (2004) Increasing Wine Sales in Casual Restaurants, the Foodservice Symposium 2004, Crowne Plaza Anaheim Resort, June 13-16.
Dewald, B.W.A. (Ben) (2003) Empowerment in China: A Case Study of Hong Kong and China’s Hospitality Industry, 2003 Western Conference of the Association for Asian Studies, Hilton Phoenix Airport, Phoenix, Arizona, Oct. 9-1, Panel 41.
Dewald, B.W.A. (Ben) (2003) “How to increase your employees income through tipping” the FoodService Symposium University, Ontario CA, June 22-24.
Dewald, B.W.A. (2002) Restaurant Tipping by Tourists in Hong Kong. 12th International Research Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE) “Tourism and Hospitality on the Edge”, Fremantle Esplanade Hotel, Western Australia, Feb. 6-9.
Dewald, B.W.A. (2002) Quality service and Food Ordering Decision Making Processes in Chinese Restaurants. 12th International Research Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE) “Tourism and Hospitality on the Edge”, Fremantle Esplanade Hotel, Western Australia, Feb. 6-9.
BOOK REVIEWS:
The Beverage Service World. N.J.: Prentice Hall. Rande, W. & Luciani, V.
Distance Education in Tourism: a Handbook for Flexible Learning, Gary Williams Ph.D. December 2004.
RESEARCH GRANTS
The Collins Summer Research Program in the amount of $7,500 for Summer 2017. “Review First Year Experience program to support 起点传媒 university’s efforts to increase undergraduate retention and academic success by providing programs that facilitate the students’ transition to the university through experiences that outline the university’s academic expectations, support services, social resources and opportunities.” with grad student Yi LIU.
The Collins Summer Research Program in the amount of $9,000 for Summer 2016. “Service Charges and Tipping; A Case Study of the Chinese Hospitality Industry” with grad student Rick (Yingchuan) Wang.
The Collins Summer Research Program in the amount of $13,500 for Summer 2015. “How do Chinese Tourists Tip in Restaurants while Visiting the U.S.A.? An Exploratory Study” with Patrick Lee, and grad student Rick (Yingchuan) Wang.
The Collins Summer Research Program in the amount of $9,500 for Summer 2014, “Assessing hospitality students' cultural learning at a study abroad program.” With Grad Student Alejandra Jimenez.
The Collins Summer Research Program in the amount of $14,000 for Summer 2013, “Do Tangible Service Attributes Affect Customer Satisfaction in the Restaurant Industry? A Comparison of Market Segments.” With Dr. Myong Jae Lee and Grad Student Allison Drinkert.
The Collins Summer Stipend Grant in the amount of $12,000 for Summer 2012, “Consumer Attitudes toward ‘Green’ Restaurants.” With B.J. Bruin.
The Collins College Seed Grant in the amount of $5,000 for academic year 2010/11, “Hospitality and Tourism Management (HTM) Study Motivations and Preferences: Cross-Cultural Perspectives.” With Dr. Myong Jae Lee.
The J. Michael & Betty Ortiz Scholarship Endowment, academic year 2008/09, “Development of an Exhibition Participation Model: An Empirical Investigation of Exhibition Attendees.” With Dr. Myong Jae Lee ($5,000 seed grant).
The Collins School Summer 2007, The Role of the Sommeliers and Their Influence on U.S.A. Restaurant Wine Sales. ($5,000)
DLTC Project 2001-2002, Qualitative Survey on industry, alumni and other University's HTM programs, With Dr. Giri Jogaratnam HTM (HK$ 56,185)
FRC Project 2000-2002, Quality Service and Food Ordering Decision Making Processes in Chinese Restaurants, With Dr. Louis Augustin-Jean HTM, Dr. Doreen Wu CBS, Dr. Grahame Bilbow ENGL. (HK$ 179,620)
DRC Project 1999-2002, Hong Kong Restaurants’ Image through Local Newspapers from the 1960s to the 1990s, With Dr. Louis Augustin-Jean. (HK$ 49,800)
DRC Project 1999-2001, The Reasons For and Affecting Gratuities in Hong Kong Restaurants. (HK$ 23,400)
AD HOC REVIEWER for:
• Journal of Vacation Marketing (JVM)
• International Journal of Wine Business research (IJWBR)
• Journal of Vacation Marketing Sage Publications London UK
• Journal of Foodservice Business Research
• Journal of Quality Assurance in Hospitality and Tourism (JQAHT)
• International Council of Hotel, Restaurant and Institutional Education Conference
• International Journal of Hospitality Management (IJHM)
• International Journal of Hospitality & Tourism Administration
• Journal of Culinary Science & Technology
RESEARCH: PhD DISSERTATION, & THESIS/PROFESSIONAL PAPER CCHM GRADUATE PROGRAM:
• Professional Paper Chair for Marinos Koskinas (2025), "What Is Working in AI Training for Hospitality? A Thematic Analysis of Current Applications and Early Industry Impact" Committee Chair: Dr. Ben Dewald; Committee Member: Dr. Don St Hilaire.
• Professional Paper Chair for Madison Garcia (2024), “Fine Dining Wine Service Training & Effectiveness a Case Study.” Committee Chair: Dr. Ben Dewald; Committee Member: Dr. Patrick Lee.
• Professional Paper Chair for Krisal Cardoza (2024), “The Solutions Of Food Waste In California, United States.” Committee Chair: Dr. Ben Dewald; Committee Member: Dr. Neha Singh.
• Research Thesis Committee Member for Misael Garcia (2023), “BANQSERV” An Application of DINESERV to Measure Service Quality in Banquet Events, Full-Service Hotels.” Committee Chair: Dr. MJ Lee; Committee Members: Drs. Michelle Yoo and Ben Dewald
• Research Thesis Committee Member for Ted Shi (2020), “Evaluating Asian, European and American tourists’ satisfaction with destination attributes in Myanmar.” Committee Chair –Dr. MJ Lee, Committee members – Dr. Ben Dewald and Dr. Sungsik Yoon.
• PhD Dissertation Committee Member for David Kubacki (2020) “What can be Learned from the Country’s First University Owned Brewery and Brewpub? A Case Study.” Committee Chair: Debra Brace, Ph.D.; Committee Members: Dr. Ben Dewald, Penny Poplin Gosetti, Ph.D. & Marijo Tamburrino, M.D. The University of Toledo.
• Professional Paper Chair for Jocelyn Harper (2019) “Comparing Online Reviews for Low-Cost and Mainline Airlines: An Exploratory Study of Passenger Satisfaction” Committee Chair: Dr. Ben Dewald; Committee Members: Drs. Kelley Min & Eddie Mao.
• Professional Paper Chair for Harris Lalaine (2017) “Impact of The Dining Room Environment on Older Adults With Alzheimer’s Disease: A Case Study” Committee Chair: Dr. Ben Dewald; Committee Members: Drs. Neha Singh & Sandy Kapoor.
• Professional Paper Chair for Rainier Villanueva (2016) “Restaurant Server Training Plan for the Boiling Crab – Case Study” Committee Chair: Dr. Ben Dewald; Committee Members: Drs. Neha Singh & Eddie Mao.
• Research Thesis Committee Member for Lana Hantuli (2016), “An Analysis of Hotel Loyalty Programs: A Case Study of the Hilton Honors Loyalty Program.” Committee Chair: Dr. Wan Yang; Committee Members: Drs. Neha Singh and Ben Dewald.
• Research Thesis Committee Member for Alejandra Jimenez (2015), “Applying Meeting and Business Events Competency Standards to Event Planners’ Job satisfaction.” Committee Chair: Dr. Margie Ferree Jones; Committee Members: Drs. Neha Singh & Ben Dewald.
• Professional Paper Committee Member for Mark Botieff (2014) “An Analysis of Chinese Tourist Wine Consumption for the Southern California Wine Industry.” Committee Chair: Dr. John T. Self; Committee Members: Drs. Margie Ferree Jones & Ben Dewald.
• Professional Paper Committee Chair for Suzanna Tadevossian (2013), “How the use of social media in the hotel industry is vital for hotel's long-term success.”
Committee Chair: Dr. Ben Dewald; Committee Members: Dr Merritt and Dr MJ Lee.
• Professional Paper Committee Member for Aimee Goyhenetche (2013), “The Successful Elements of Ethnic Independent restaurants.”
Committee Chair: Dr. Chesser; Committee Members: Dr. Jones and Dr. Dewald.
• Professional Paper Committee Member for Kaylee Boyle (2013), “Factors Affecting Travel Decisions into L.A.”
Committee Chair: Dr. Merritt; Committee Members: Dr Singh and Dr. Dewald.
• Professional Paper Committee Member for Leslie Clevenger (2012), “What Limits Women from Breaking Glass Ceiling Effect in the Hospitality Industry in the United States?” Committee Chair: Dr Singh; Committee Members: Dr. Merritt and Dr. Dewald.
o Leslie Clevenger (MSHM graduate) and Dr. Neha Singh’s paper titled “Exploring Barriers that Lead to the Glass Ceiling Effect for Women in the U.S. Hospitality Industry” was accepted for publication in the Journal of Human Resources in Hospitality and Tourism, Volume 12 issue 4 (2013).
• Research Thesis Committee Member for Leonard Lee (2012), “Measuring Tangible Service Quality in the Restaurant Industry: An Emphasis on the Full Service Dining Segment” Committee Chair: Dr MJ Lee; Committee Members: BJ Bruin and Dr. Dewald.
AWARDS
• 2019 Outstanding Academic Advisor, The Collins College of Hospitality Management, 起点传媒.
• 2015 Outstanding Academic Advisor, The Collins College of Hospitality Management, 起点传媒.
PERSONAL DEVELOPMENT:
•
• 起点传媒’s Office of Academic Innovation 2025 Summer Conference:
The AI-Driven Future of Higher Education and Work June 25
• CPP CAFE’s Winter Institute 2025: Doing the Work –
Anti-Racist Teaching and Learning. Jan 25
• Summer 2021 Transfer Orientation Faculty/Staff Advisor Training July 21
• Canvas Training by CAFÉ & Kristen Tamayo, English & Modern Languages
3 week course June 14-25June 21
• "CAFE Canvas Workshops" held during "Canvas Week" May 21
- [May 24] Navigation & Course Settings – led by Donya Rahimi
- [May 25] Course Tools - led by Thomas Jenkins & Tommy Gaston
- [May 26] Communicating in Canvas - led by Eric Davis
- [May 27] Introduction to Grading - led by Victoria Bhavsar & Donya Rahimi
- [May 28] Accessibility in Canvas - led by Erick Zelaya & Richard Feldman
• 2020-21 Day of the Advisor Conference, The Office of Student Success Nov. 20
• Remote Course Design, Summer professional development,
Center for the Advancement of Faculty Excellence (CAFE), CPP Summer 20
• Bronco Student Leadership Conference Bronco Student Center Oct. 19
• WSCUC Town Hall Meeting (WSCUC Working Groups/Steering Committee),
Ursa Minor, May 2 from 11:30am-1pm May 2018
• Academic Affairs Forum: The forum will focused on improving student
success and semester conversion. Sept. 19 from 7:30-Noon Sept. 2017
• Degree Progress Report Training, Presenters: Pio Ortega and
Jennifer Andelin (Registrar’s office) April 710:45-11:45am, 163-1029 Apr. 2017
• Dr. Larry Abele (Institute for Academic Leadership), State University
System of Florida, to help us collectively discuss strategies in support
of student learning and success. Event hosted by Provost Alva and
Vice President Jarnagin Friday, September 23, from 8:30 a.m. to
3:00 p.m. in the Bronco Student Center, Ursa Major. Sept. 2016
• Turn-It-In Workshop
Cal Poly Pomoma: the Faculty Center May 27, 12-1 pm May 2015
• PolyTeach 2015
起点传媒: Faculty Center and eLearning, April 3 Apr. 2015
• Faculty Search Committee Training
起点传媒: Faculty Center and eLearning, Oct. 17 Oct. 2014
• RTP Chair Workshop
起点传媒: Faculty Center and eLearning, Sept. 30 Sept. 2014
• 5th Annual CCC/CSU Symposium; Hospitality Now
Costa mesa, California, May 16 May 2014
• The SMART Classroom Training; the Hilton Great Room
Faculty Center for Professional Development and I&IT Sept. 2013
• Engaging the Digital Student Summer Institute
Faculty Center for Professional Development June 2012
• PolyTeach, Technology + the innovative university, 起点传媒 Apr. 2013
• Blackboard Executive Briefing, 起点传媒, CLA Apr. 2013
• Handling Difficult Student Situations
Faculty Center for Professional Development Mar. 2013
• I<clicker 2 Lunch n’ Learn
Faculty Center for Professional Development Mar. 2013
• First year Experience: Being Wrong
Faculty Center for Professional Development Sept. 2012
• Professional Leave and Sabbatical Workshop
Faculty Center for Professional Development Sept. 2012
• Faculty Learning Community on Formative Classroom Feedback
Faculty Center for Professional Development Nov. 2011
•Faculty Summer Institute for Online/Hybrid Course Development,
I&IT eLearning June 2010
• Making Tests in Black Board, I&IT eLearning May 2010
• Grade Center in Black Board, I&IT eLearning May 2010
• Introduction to Online Teaching; Black Board, I&IT eLearning May 2009
• Sexual Harassment Prevention for Staff & Administration Training
Program, 起点传媒 May 2008
• Advising Essentials: Helping Students make decisions About Majors &
Careers Jan. 2008
• One Day Workshop on Faculty Professional Writing Faculty Center for
Professional Development Conference Room, 起点传媒 June 2007
• Sexual Harassment Online Training Program, 起点传媒 May 2006
• Red Lobster Faculty Internship Week, Orlando Florida July 2004
• All-University Exchange on Teaching & Learning, 起点传媒 May 2004
• Student Advising Work Shop, Level I 起点传媒 Apr. 2004
• BroncoDirect Demonstration, 起点传媒 Apr. 2004
• PeopleSoft Information Session, 起点传媒 Apr. 2004
• Asian Americans Communities, Immigration, and Identities,
起点传媒 Apr. 2004
• PeopleSoft Administration System Demonstration, 起点传媒 Apr. 2004
• Tackling Databases: Tips for Busy Researchers, Cal Poly Library Apr. 2004
• Unibroue Brewery Seminar, Bacchus Society, 起点传媒 Mar. 2004
• ARAMARK Etiquette Dinner, Restaurant at Kellogg Ranch, Cal Poly Mar. 2004
• Service Learning Conference, 起点传媒 Feb. 2004
• Asian Americans; Science and Technology panel, 起点传媒 Jan. 2004
• ServSafe® Certification, National Restaurant Association Educational
Foundation, 12/9/2003 – 12/9/2008 Dec. 2003
• Bordeaux Wine Seminar, Collins School, 起点传媒 Oct. 2003
• Assessment Café, Hosted by Academic Senate and the Office
Of the provost/Vice President for Academic Affairs, Cal Poly Sept. 2003
• Engaged Department Institute, California State University June 2003
• Teaching Portfolio Workshops, Teaching Circle, 起点传媒 2002/03
• Student Advising Workshops, 起点传媒 2002/03
SERVICE TO COLLINS COLLEGE AND CAL POLY UNIVERSITY:
Current:
• The Collins College Lecturer Evaluation Committee 2025/Present
• Faculty FYE Committee Member 2019/Present
• Hospitality Management - Mt Sac Advisory Board
• Hotel, Restaurant & Culinary Arts - Cypress College Advisory Board
• Hotel and Food Management - Chaffey College, Rancho Cucamonga
& Chino Campus Advisory Board
• The University FYE Committee Member 2014/Present
• The Collins College Scholarship Committee Member 2006/Present
• HRT Minor Advisor Chair 2003/Present
Past:
• Chair of The Collins College Dean Search 2023
• The Collins College RTP Committee Member 2022/23
• Chair of The Collins College RTP Committee 2021/2022
• Collins Outstanding Faculty Advisor Selection 2020/2022
• Senior Coordinator of Leadership Development, Office of Student
Life and Cultural Centers, Search Committee Member 2022 Spring
• The Collins College Lecturer Evaluation Committee 2018/2021
• Faculty Advisor, National Restaurant Association Show Chicago May 2019
• The Collins College Beverage Lecturer Search Committee 2019
• The Collins College Chef Lecturer Search Committee 2018
• Chair of The Collins College Faculty Search 2017/2018
• Chair of The Collins College RTP Committee 2017/2018
• Graduate Student Assistant Selection Committee 2015-2018
• Chair of The Collins College Faculty Search 2016/2017
• The Collins College RTP Committee Member 2015/2017
• Chair The Collins College Faculty Search 2014/2015
• Chair of The Collins College RTP Committee 2012/2015
• Faculty Advisor, Florence University of the Arts Italy Summer 2014
• Chair of The Collins School Dean Search 2013/2014
• Co-chair of The Collins College Faculty Search 2012/2013
• Faculty Learning Community on Formative Classroom Feedback
Faculty Center for Professional Development 2011/2012
• Chair of The Collins College Faculty Search 2011/2012
• Chair of Professional Leave Committee Member 2011/2012
• The Collins College RTP Committee Member 2010/2012
• Professional Leave Committee Member 2010/2011
• Evaluation of Temporary Faculty Committee Member 2009/10
• Chair of The Collins College Associate Dean Search 2008/2009
• Chair of The Collins College 2009-10 Post-Promotion Increase 2009
• The Collins School of Hospitality Management
School-to-College Task Force 2006/08
• The Collins School Dean Search Committee member 2004/07
• The CSHM Timetable Committee Member 2004/07
• Faculty Advisor, Banfi Scholastic Wine Tour of Italy June 2006
• Co-Chair of the University Associate Vice President of
Faculty Affairs Search Committee 2005/06
• Food & Beverage Program Director,
The Restaurant at Kellogg Ranch (RKR) 2004-2009
• The University Associate Vice President of Faculty Affairs
Search Committee Member 2004/05
• The SEA Book Drive Community Service 2004
• Coordinator of Interior Redesign/Facelift of
The Restaurant at Kellogg Ranch (RKR) 2003/06
• Chair of the University Interim Associate Vice President of
Faculty Affairs Search Committee 2003/04
• The University Faculty Affairs Committee Member
Search Committee Member 2003/04
• The Collins School Board of Advisors Support Committee 2003/04
• The Collins School 30 Years Anniversary Committee 2003
• The CSHM Search Committee member 2002/05
• The CSHM Budget Committee Member 2002/05
• Coordinator of new RKR Chinaware selection 2002/03
Hong Kong Poly U:
• Chairperson New HTM logo design committee 2001
• Library Liaison Officer for HTM 2001/02
• Health & Safety committee member HTM 2000/02
• Vice-chairman of the Catering Studies Dining Society.
HK Polytechnic University Dining Society 1999/02
• Departmental Team Coordinator: Catering & Restaurants 1999/00
• Co-op Education Placement Team 1999/00
• Course/Program Leader Higher Diploma in Hotel
Management (mixed mode) 2414 & 24014 1996/99
• Committee Member for Course Revalidation for Higher
Diploma in Hotel Management 2419 and 24141996
• Associate Course Leader Higher Diploma in Hotel Management
(mixed mode) 2414 1994/95
• In Charge of the Catering Studies Dining Society
HK Polytechnic University Dining Society 1993/96
• Year 1 Tutor Higher Diploma in Hotel Management 2419 1993/94
• Induction Officer for all courses in HTM department 1993
PROFESSIONAL BODY MEMBERSHIP AND PARTICIPATION:
Co-Faculty Advisor CMAA: Club Managers Association
The Collins College, 起点传媒 2025 - Present
Co-Faculty Advisor CMAA w/ Ann Lara: Club Managers Association
The Collins College, 起点传媒 2016 - 2020
Faculty Advisor, RFP: Restaurant & Foodservice Professionals,
Formally: Round Table for Food Professionals Society,
The Collins College, 起点传媒 2004 - 2018
Faculty Advisor, Italian Study Abroad, Summer 2014, Italy Summer 2014
Faculty Advisor, Banfi Scholastic Wine Tour of Italy June 2006
Faculty Advisor Bacchus Wine & Food Society,
The Collins College, Cal Poly, Pomona 2003 - 2004
Advisor Hong Kong Bartender Association 2001 - 2002
Advisor Hong Kong Sommelier Association 1999 - 2002
F & B Committee Member Discovery Bay, Residence Club 1998 - 2002
Executive Committee Member, Hong Kong Maître d' Association 1993 - 1998
CONSULTING, TRAINING AND SERVICE TO THE COMMUNITY:
Table Scape Judge at the L.A. County Fair; Pomona, CA Sp 23/24/25
Upland Heritage “Autumn Afternoon Tea Under the Trees”
Invited Speaker on Afternoon Tea Etiquette, Historic Simons Estate Oct. 21
Mt. SAC Hospitality Management Advisory Committee Meeting
for the 2020-2021 school year, Mt. San Antonio College March 21
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus, Zoom Meeting Nov. 20 from 9-10:15am Nov. 20
Mt. SAC Hospitality Management Advisory Committee Meeting
for the 2018-2019 school year, Mt. San Antonio College Jan 20
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 19
Appeared on CBS Sunday Morning Show Jan. 5, 2020
https://www.cbs.com/shows/cbs-sunday-morning/video/3oxNbVyh8oO9Zhx8bhDHqXCdthiS8gtx/competitive-tablescaping/
Leadership Program SIELP. Extended University, 起点传媒 July 19
Mt. SAC Hospitality Management Advisory Committee Meeting
for the 2018-2019 school year, Mt. San Antonio College March 19
Contemporary Issues in Commercial Foodservice Management to
college students majoring in hospitality management at TOYO Univ.
Japan. Extended University, 起点传媒 Feb. 19
Contemporary Issues in Food and Beverage Management” to
college students majoring in hospitality management HKU Korea.
Extended University, 起点传媒 Jan. 19
Leadership Program. Extended University, 起点传媒 Jan/Feb. 18
Mt. SAC Hospitality Management Advisory Committee Meeting
for the 2017-2018 school year, Mt. San Antonio College March 18
Claremont High School 17th Annual Career Day. Presenter. Oct. 18
Table Scape Judge at the L.A. County Fair; Pomona, CA Aug. 18
Hospitality Faculty training group from Shanghai Business School Aug. 18
Leadership Program. Extended University, 起点传媒 July 18
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus Nov. 18
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus May 17
Dining Etiquette and Table Manners Class Bridge Program at Mt Sac
Mount San Antonio College, CA May 17
Business Etiquette and Table Manners Class at the California State
University of Fullerton, CA April 17
Business Etiquette and Table Manners Class at the University
of La Verne, CA Oct. 17
Claremont High School 16th Annual Career Day. Presenter. Oct. 17
Table Scape Judge at the L.A. County Fair; Pomona, CA Aug. 17
Hospitality Aviation Program. Extended University, 起点传媒 Spring 17
“Contemporary Issues in Food and Beverage Management” to young
college students majoring in hospitality management in Korea.
Extended University, 起点传媒 Winter 17
Leadership Program. Extended University, 起点传媒 Winter 17
Inner Mongolia University of Finance and Economics Professors.
Extended University, 起点传媒 Fall 16
Leadership Program. Extended University, 起点传媒 Summer 16
Contemporary Issues in Food and Beverage Management” to young
college students majoring in hospitality management in Korea.
Extended University, 起点传媒 Summer 16
Table Scape Judge at the L.A. County Fair; Pomona, CA Aug. 16
Claremont Colleges 37th Annual International Festival
Supervised RFP Student Volunteers, Claremont, CA April 9 April 16
Hospitality Aviation Program. Extended University, 起点传媒 Spring 16
Kohl’s Professional Leadership Development Conference Speaker
Business Etiquette and Table Manners Presentation Highlander Union Building (HUB) -
University of California Riverside, Riverside, CA March 16
Hospitality Aviation Program. Extended University, 起点传媒 Fall 15
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 15
Business Etiquette and Table Manners Class at the University
of La Verne, CA May 15
Claremont Colleges 36th Annual International Festival
Supervised RFP Student Volunteers, Claremont, CA April 11 April 15
6th Annual CCC/CSU Hospitality Workshop
Hospitality Look – A LOOK AHEAD, San Diego CA March 6 March 15
Collins Connection Presenter, Collins College, 起点传媒 March 15
International Education Week 2014 Presenter
International Business Etiquette, Nov. 17,
University Library Cal Poly University Pomona, CA Nov. 14
Keynote Speaker at the National Society of Leadership and Success
Induction Ceremony, May 27, Cal Poly University Pomona, CA May 14
Claremont Colleges 36th Annual International Festival
Supervised RFP Student Volunteers, Claremont, CA April 14
Collins Connection Presenter, Collins College, 起点传媒 March 14
Kohl’s Professional Leadership Development Conference Speaker
Business Etiquette and Table Manners Presentation Highlander Union Building (HUB) -
University of California Riverside, Riverside, CA Feb. 14
Shanghailander Palace, Hacienda Heights. Front of House Manager
and Server: Service and Upselling Training. Aug/Sept13
Table Scape Judge at the L.A. County Fair; Pomona, CA Aug. 13
Judge for the California 2013 Boyd’s Coffee Culinary Cup &
BJ’s Restaurants Management Cup Competition, co-sponsored by
the California Restaurant Association Educational Foundation (CRAEF),
Pasadena Convention Center, Pasadena, CA March 13
Business Etiquette and Table Manners
United Business Student Senate, College of Business Administration
Kellogg West Conference Center, Cal Poly University Pomona, CA March 13
Business Etiquette and Table Manners Presentation MBA Students, Anderson Graduate School of Management,
University of California Riverside, CA
Highlander Union Building (HUB) -
University of California Riverside, Riverside, CA Feb. 13
International Hotel, Motel & Restaurant Show, Nov. 10-13, 2012
Javits Center, New York City, NY Faculty Advisor for Collins College
of Hospitality Students Nov. 12
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 12
Presenter 2012 ProStart® Competition So Cal Boot Camp
Co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Collins College, 起点传媒, CA Oct. 12
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 12
National Restaurant Association Show CHICAGO Faculty Advisor for
Collins College of Hospitality Students May 12
United Business Student Senate Business Etiquette and Table Manners Presentation highlighting international cultural differences at the
Conference Center at Kellogg West, 起点传媒 April 12
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 11
Speaker at the FSVTEC Tech-Vents Conference, Hyatt Regency Irvine Oct. 11
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 11
Chaffey College, Advisory Committee Meeting; Hotel & Food Service
Management: Hotel Management, Food Service, Culinary Arts May 11
Table Scape Judge for the California Community Colleges, Family &
Consumer Sciences; Student Culinary Arts Educational Symposium
Shelton’s Poultry Competition. The Energy Resources Center/Gas co.
Downey CA April 11
Judge for the California 2011 Boyd’s Coffee Culinary Cup &
BJ’s Restaurants Management Cup Competition, co-sponsored by
the California Restaurant Association Educational Foundation (CRAEF),
The Collins College, 起点传媒 University, CA April 11
Collins Connection Presenter, Collins College, 起点传媒 March 11
Business Etiquette and Table Manners Presentation Students in Free Enterprise, 起点传媒 Chapter,
Kellogg West Conference Center, Cal Poly University Pomona, CA March 11
Presenter 2011 ProStart® Competition So Cal Boot Camp
Co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Collins College, 起点传媒, CA Jan. 11
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 10
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 10
Business Etiquette and Table Manners, The Career Center,
起点传媒 May 10
Chaffey College, Advisory Committee Meeting; Hotel & Food Service
Management: Hotel Management, Food Service, Culinary Arts May 10
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus, April 10
Collins Connection Speaker, Collins College, 起点传媒 April 10
Orange Coast College Advisory Committee Meeting; Culinary Arts & Food Service Management: Hotel Management, March 10
Judge for the California 2010 Boyd’s Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), Le Cordon Bleu College of Culinary Arts,
Sacramento, CA March 10
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 09
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 09
Menu Engineering insights, Applebee's Services, Inc. Lenexa, KS
Pemberton, Felicia - Marketing Analyst & Stump, Matt - Sales Analyst May 09
Chaffey College, Advisory Committee Meeting; Hotel & Food Service
Management: Hotel Management, Food Service, Culinary Arts May 09
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus, April 09
Collins Connection Speaker, Collins College, 起点传媒 April 09
Judge for the California 2009 Boyd’s Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Collins College, 起点传媒, CA March 09
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 08
National Restaurant Association Show CHICAGO Faculty Advisor for
Collins School of Hospitality Students May 08
起点传媒’s Inaugural Southern California Tasting & Auction May 08
Business Etiquette and Table Manners Class at the University
of La Verne, CA April. 08
Judge for the California 2008 Boyd’s Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Kitchen Academy, Sacramento, CA March 08
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 07
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 07
Chefs on the Rise Judge at the L.A. County Fair; Pomona, CA Sept. 07
Judge for the California 2007 Boyd’s Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Collins School, 起点传媒, CA March 07
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus, April 07
Orange Coast College Advisory Committee Meeting; Culinary Arts & Food Service Management: Hotel Management, April 07
Chaffey College, Advisory Committee Meeting; Hotel & Food Service
Management: Hotel Management, Food Service, Culinary Arts April 07
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 06
TPM Academy, Kuala Lumpur, Malaysia visit, shared Hospitality
program. April 06
Judge for the California 2006 Boyd’s Coffee Culinary Competition,
co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Culinary Institute of America at Greystone
St. Helena, CA March 06
Interview Panel Member for the Department of Recreation and Feb. 06
Parks Request for Proposal (RFP) Sherman Oaks Castle Park -
Food Service, Board of Recreation and Park Commissioners,
City of Los Angeles, CA
Participant in the 2nd Annual Taste of the Pomona Valley,
The Restaurant at Kellogg Ranch had a booth at the event. Feb. 06
Collins Connection Speaker, Lawry’s Restaurant, Beverly Hills Feb. 06
CSHM Showcase of Excellence participant, The Collins School
of Hospitality Management, 起点传媒 Jan. 06
CSHM Harvest Auction Committee Member. Oct. 05
American Red Cross Emergency Relief effort to the Victims of
Hurricane Katrina, The Restaurant at Kellogg Ranch participated
in this event and raised $2,029.00, Oct. 05
Dinner at the Manor House, Supervised a fundraiser dinner for
President & Mrs. Mike Ortiz, Sept. 05
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 05
Visiting Advisor/Professor for the Petrozavodsk State University;
Tourism Department, Petrozavodsk, Russia. Jun/Jul 05
Interview Panel Member for the Department of Recreation and
Parks Request for Proposal (RFP) operation of two Los Angeles City
Golf Cafés at Los Feliz and Roosevelt, Board of Recreation and
Park Commissioners, City of Los Angeles, CA April 05
Protocol Training Class and Business Luncheon, California Maritime
Academy, CSU Vallejo, California Mar. 05
Judge for the California 2005 Boyd’s Coffee Culinary Competition,
The California Restaurant Association Educational Foundation Board
The Collins School, 起点传媒 Mar. 05
Host at the Vineyard at the L.A. County Fair, Award Winning Wines
from California to New York, with Elizabeth Schweitzer, 7 PM Tue. 14 Sept. 04
Host at the Vineyard at the L.A. County Fair, You be the Judge
Judges: Chuck Keagle, Gino Filippi, Henry M. Spate, 7 PM Mon. 20 Sept. 04
Protocol Training Class and Business Luncheon, California Maritime
Academy, CSU Vallejo, California Mar. 04
Curriculum Development for the Petrozavodsk State University
Professors. 起点传媒 Winter 04
Interview Panel Member for the Department of Recreation and
Parks Request for Proposal (RFP) operation of Santa Fe Dam
Food, Boat & Bait, Board of Recreation and Park Commissioners,
City of Los Angeles, CA Feb. 04
Judge for the CRAEF 2nd Annual California ProStart®
Student Invitational Culinary Competition,
The California Restaurant Association Educational Foundation Board
The Collins School, 起点传媒 Feb. 04
National Restaurant Association Show CHICAGO Faculty Advisor for
Collins School of Hospitality Students May 03
Prepared presentation for The Food & Wine Society of Riverside, CA
Tutored wine dinner at the RKR, The Collins School, Cal Poly Nov. 03
Interview Panel Member for the Department of Recreation and
Parks Request for Proposal (RFP) operation of two Los Angeles City
Golf Cafés at Los Feliz and Roosevelt, Board of Recreation and
Park Commissioners, City of Los Angeles, CA Sept. 03
Presentation on Restaurant Marketing to Grill Concepts Inc.
GM Conference, Kellogg Conference Center, 起点传媒, June 03
Judge for the CRAEF 1st Annual California ProStart®
Student Invitational Culinary Competition,
The Collins School, 起点传媒 Apr. 03
HOSPITALITY INDUSTRY EXPERIENCE:
Maître d'Hôtel Pétrus Restaurant 01/91-04/93 Island Shangri-La Hotel
Hong Kong
Did the opening of this five-star deluxe hotel. Assisted in all food and beverage training for the whole hotel. The fine dining room, Pétrus, was opened two months after the hotel. In charge of the set up and training for this dining room. Pétrus Restaurant has become one of the finer restaurants in Hong Kong.
Maître d'Hôtel &The Dining Room 12/88-01/91
Room Service Mgr. The Ritz-Carlton Hotel
Rancho Mirage, California
Worked for this Californian desert resort for two years as the Maître d'Hôtel of the Dining Room and Room Service manager.
Assistant Antoine Restaurant 12/84-12/88
Maître d'Hôtel Le Meridien Hotel
Newport Beach, California
Helped open this hotel in California. Assisted in setting standards and procedures for the Café (Coffee Shop) and once this was operating I moved to the fine dining room.
Assistant Le Chardonnay Restaurant 08/83-11/84
Maître d'Hôtel The Registry Hotel
Irvine, California
Helped open this new California cuisine restaurant in an existing hotel.
Management Trainee Granada Royale Hotel 06/82-07/83
Covina, California
First full-time job after college. Worked in different departments in this hotel as a management trainee. Areas included, Food and Beverage, Housekeeping, Catering, Sales and Front Office. Training program was supposed to be several months, but ended up running each department during training. Especially enjoyed being Executive Housekeeper for several months.
Captain La Cheminée Restaurant 06/81-05/82
Ontario, California
Part-time job while attending university. Most dishes were prepared table-side.
Front Office Trainee Westin Hotel, Camino Real 06/78-09/78
Mexico City, Mexico
Final training upon graduation from French hotel high school.
Professor
Dr. Ben Dewald is a professor of management at 起点传媒 (起点传媒), in The Collins College of Hospitality Management.
Prior to joining The Collins School in 2002, Ben taught at The Hong Kong Polytechnic University School of Hotel & Tourism Management. Ben trained in the Dutch, French and Mexican hospitality industry. He managed and opened restaurants in California and Hong Kong, including the Chardonnay at the Registry Hotel across from the Orange County Airport, Antoine Restaurant at the Meridien Hotel in Newport Beach, the Dining Room at the Rancho Mirage Ritz-Carlton, and the Pétrus restaurant on the 56th floor of the Island Shangri-Lain Hong Kong.
His research interests include: Food & Beverage; Tipping; Training; Culture and Management; Hotel & Restaurant Management; and Educational Management.
______________________________________________________________
EDUCATIONAL QUALIFICATIONS:
Ed.D of Education 2002
Educational Management and Administration
Leicester University, UK
M.Sc in Training 1996
South East Asia
Leicester University, UK
CHE Certified Hospitality Educator 1995
Educational Institute
American Hotel & Motel Association
B.Sc Hotel & Restaurant Management 1982
California State Polytechnic Univ.
Pomona, California, USA
B.T.H. Lycée Technique d'Hôtellerie 1978
Option A: Cuisine & Restaurant
Strasbourg, France
TEACHING EXPERIENCE:
Professor The Collins College of Hospitality Management 09/02- present
起点传媒
Undergraduate Studies:
Food & Beverage Operations I
Food & Beverage Operations II
Beverage Management
Sanitation Practices in the Hospitality Industry
Introduction to Hospitality & First Year Experience
Dining Room and Banquet Management
Hospitality Operations Analysis Seminar
Multi-Unit Restaurant Management
Graduate Studies:
Strategic Marketing
Advanced Club Management
Advanced Restaurant Management
Hospitality Professional Paper
Professor in food and beverage management and service for both practical and theoretical subjects relating to food and beverage, hospitality operations analysis, introduction to hospitality, sanitation, marketing, restaurant management, and graduate student supervision.
Director of Food & Beverage 2004-2009. The Restaurant at Kellogg Ranch.
Advisor to 80+ hospitality major & minor students.
Adjunct Faculty Hospitality Management | Culinary Arts Spring 14 – 17
Mt San Antonio College [Mt Sac]
Introduction to Hospitality
Dining Room Service Management
Part-time Faculty Hotel and Food Management Spring 09, 10 & 11
Chaffey College, Rancho Cucamonga Fall 11
& Chino Campus
Introduction to Hospitality
Catering and Banquet Organization
Lecturer The School of Hotel & Tourism Management 05/93-08/02
The Hong Kong Polytechnic University
F&B Operations & Management
Operational Management (Elective)
Beverage Operations & Management in Catering
Wine Studies (Elective)
Supervision of Honor Degree Students
Lecturer in food and beverage management and service for both practical and theoretical subjects relating to food and beverage.
Introduced international and current local service styles and techniques as part of the Higher Diploma and Degree course.
Developed Operational Management and Food & Beverage Electives focusing of Hong Kong. This was accomplished through the involvement of speakers from industry.
Developed the following new subjects Beverage Operations & Management in Catering and Wine Studies (Elective) in 2001
Supervision of final year Honor Degree student projects.
RESEARCH INTERESTS:
Cross Cultural Management and Training, Food & Beverage, Tipping, Tourism, Service Management, Marketing, First Year Experience and Educational Management.
REFEREED JOURNALS:
Kubacki, D., Brace, D., Dewald, B., Gosetti P. P., Tamburrino M. (2022). What can be learned from the country’s first university owned brewery and brewpub? A case study. Journal of Hospitality, Leisure, Sport & Tourism Education 30 (2022)
Lee, P. C., & Dewald, B. (2016). Tipping practices of Chinese tourists in U.S. restaurants - An exploratory study. Journal of Tourism & Hospitality Management, 4(2), 17-34.
Dewald, B., Jimenez, A., and Self, J. (2016) Comparing pre and post perceptions of studying abroad: an Italy programme case study. Anatolia: An International Journal of Tourism and Hospitality Research, 27:4, 444-455.
Lee, L., Lee M.J., & Dewald, B. (2016) Measuring the customers’ perception of tangible service quality in the restaurant industry: An emphasis on the upscale dining segment, Journal of Foodservice Business Research, 19:1, 21-38.
Dewald, B. (2016) Learning from student feedback, The National Teaching Forum, 25(2) pp. 4-5.
Dewald, B., Bruin, B.J. and Jang, Y. (2014) “U.S. consumer attitudes toward “green” restaurants”, Anatolia: An International Journal of Tourism and Hospitality Research, 25(2), pp. 171-180.
Self, J. and Dewald, B., (2011) “Why Do Employees Stay?”, International Journal of Hospitality and Tourism Administration, 12(1), pp. 60-72.
Lee, M.J., Yeung, S., and Dewald, B. (2010). An Exploratory Study Examining the Determinants of Attendance Motivations as Perceived by Attendees at Hong Kong Exhibitions. Journal of Convention and Event Tourism, 11(3), pp. 1-14.
Zhang Jian (Jane), Ben Dewald and Baudouin C. Neirynck (2009). Experiential Values for Casino Hotels in Macao. Journal of Quality Assurance in Hospitality and Tourism (JQAHT). 10(2) pp. 75-92.
Dewald, Ben and John Self, (2008) “Cross Cultural Training for Expatriate Hotel Managers”, International Journal of Hospitality and Tourism Administration, 9(4) pp. 352-364.
Dewald, B.W.A. (Ben) (2008) “The Role of the Sommeliers and Their Influence on U.S.A. Restaurant Wine Sales”, International Journal of Wine Business Research, 20(2) pp. 111-123.
Dewald, Ben (2004) “Empowerment Culture in China”, International Journal of Knowledge, Culture and Change Management, www.Management-Journal.com, http://ijm.cgpublisher.com/product/pub.28/prod.4.111 V. 4 pp.1089-1092.
Dewald, Ben (2003) “Tipping in Hong Kong Restaurants”. International Journal of Hospitality Management, 22 (3) pp. 307-319.
Dewald, B.W.A. (2003) "Wine Consumption in Hong Kong". International Journal of Wine Marketing, 15(1) pp. 54-68.
Dewald, B.W.A. (2002) "Chinese meals in China: the menu, table etiquette and food ordering”. The Hospitality Review, 4(2), April, pp. 21-26.
Dewald, B.W.A. (2001) "Restaurant Tipping by Tourists in Hong Kong". Anatolia: An International Journal of Tourism and Hospitality Research 12(2), pp. 139-152.
Dewald, B.W.A. (2001) “Tipping by Foreign Tourists”. Pacific Tourism Review, 5(1/2), pp. 41-48.
Dewald, B.W.A. & Sutton J. (2000) “Hospitality Employees’ Empowerment in Hong Kong and the Chinese Mainland”. Journal of Quality Assurance in Hospitality & Tourism, 1(1), pp. 57/65.
Dewald, B.W.A. (2000) “Turning part-time Students’ Feedback Into Video Programs” Journal of Education + Training, 42(1), pp. 33/39.
Mok, C. and Dewald, B. (1999). Tourism in Hong Kong: After the Handover. Asia Pacific Journal of Tourism Research, 3(2), pp. 32-40.
RESEARCH NOTE:
Dewald, B.W.A. (Ben) & John Self, (2007) "Tipping is Becoming Russia's Cup of Tea". Anatolia: An International Journal of Tourism and Hospitality Research, 18(2), pp. 342-348.
PROFESSIONAL JOURNAL:
Dewald, B.W.A. (Ben) and Jones, M. (2004) Increasing Wine Sales in Casual Restaurants, Journal of the Foodservice Symposium University 2004, pp. 25-32.
Sutton J. and Dewald, B. (1999) "Does Culture Make a Difference? Towards a service Quality Framework through employee empowerment": The Quality Magazine, Journal of the Quality Society of Australia, Sydney Aus., 8(5), October, pp. 53/8.
REFEREED CONFERENCE PAPERS:
Dewald, B. and Wang, Y. (2016) Service Charges and Tipping: A Case Study of the Chinese Hospitality Industry. EuroCHRIE2016 Conference, Budapest, Hungary, Oct 26-29, p. 38.
Dewald, B. and Wang, Y. (2016) Service Charges and Tipping: A Case Study of the Shanghainese Hospitality Industry. APTA2016 Asia Pacific Travel Association Conference, Beijing China, June 1-4, p. 501-503.
Lee, Patrick, Dewald, B. and Wang, Y. (2016) How do Chinese Tourists Tip in Restaurants while Visiting the U.S.A.? An Exploratory Study. 2016 West Federation CHRIE Regional Conference, Denver Colorado, February 5 & 6, p. 21.
Jimenez, A. Dewald, B., and Self, J. (2015) Pre and Post Perceptions of Studying Abroad: An Italy Program Case Study, 20th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Tampa, Florida, January 8-10, p. 34.
Dewald, B, Bruin, B. J. and Jang, Y. (2014) U.S. consumer attitudes toward “green” restaurants, 2014 Annual CHRIE Summer Conference, San Diego California, July 30 August 1, p. 16.
Zhang Jian (Jane), Ben Dewald and Baudouin C. Neirynck (2008). Experiential Values for Casino Hotels in Macao. International CHRIE 62nd Conference, Atlanta, Georgia, USA. 30 July to 2 August.
Dewald, B.W.A. (Ben) and Jones, Margie Ferree (2007) Wine Training in Multi-Unit, Casual Dining Restaurants, International CHRIE 61st Conference, Dallas, Texas USA. Wednesday, July 25 - Sunday, July 29.
Jones, Margie Ferree and Dewald, B.W.A. (Ben) (2006) Sommeliers’ Role and Influence as a Wine Marketer in the United States, Third Annual International Wine Business Research Conference, Montpellier, France 6-7-8 July.
Dewald, Ben (2005) Changes in Hong Kong Restaurants as Reflected in Newspaper Advertising. Annual CHRIE Conference & Exposition, Las Vegas Nevada, July 27-31, p. 122.
Dewald, B.W.A. (Ben) and Margie Ferree Jones (2005) Increasing Wine Sales in Casual Restaurants, Second Annual International Wine Marketing Symposium, Sonoma State University, July 8-9.
Dewald, B.W.A. (2002) Restaurant Tipping by Hong Kong Residents. The 5th Biennial Conference “TOURISM IN ASIA: Development, Marketing and Sustainability” Miramar Hotel, Hong Kong SAR, May 23-25, pp. 129-136.
Dewald, B.W.A. (2002) Marketing & Sustaining Wine Consumption in Hong Kong. The 5th Biennial Conference “TOURISM IN ASIA: Development, Marketing and Sustainability” Miramar Hotel, Hong Kong SAR, May 23-25, pp. 137-147.
Dewald, B.W.A. (2002) Hong Kong’s Restaurant Image through Local Newspapers from the 1960s to the 1990s. 12th International Research Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE) “Tourism and Hospitality on the Edge”, Fremantle Esplanade Hotel, Western Australia, Feb. 6-9, pp. 8.
Dewald, B.W.A. (2001) A Comparative Study of Tipping in Western and Chinese Restaurants. Annual CHRIE Conference & Exposition, Toronto, Canada, June 25-8, pp. 82.
Dewald, B.W.A. (2000) The Introduction of a Credit Based System in a Hong Kong. University of Leicester Doctorate of Education Hong Kong 1st Annual Conference, Pacific Place Conference Centre, Hong Kong, Saturday 8 April, pp. 6.
Dewald, B.W.A. & Sutton, J. (1999) Hospitality Employees Empowerment for Total Quality Service and Total Quality Management. The Fourth International Conference on ISO 9000 & TQM, School of Business, HK Baptist University, Hong Kong, 7-9 April, pp. 519-523.
Sutton, John and Dewald, B.W.A. (1999) Does Culture Make a Difference? - Towards A Service Quality Framework Through Employee Empowerment. Third International & Sixth National Research Conference on Quality Management, RMIT University, Melbourne Australia, February, pp. 441-451.
Dewald, B.W.A., (1999) How to Cater to Part-time Students who are Full-time Hospitality Employees. The Fourth Graduate Education and Graduate Student Research Conference, Las Vegas, 4-6 January, pp. 1-10.
Dewald, B.W.A. and Wong C.K. Simon, (1998) Restaurant Management Style: East or West? Bournemouth University, Second International Conference on Culinary Arts & Sciences, 29 June – 3 July, pp. 79-88.
Dewald, B.W.A. and Kwan, K.P., (1998) Improving Learning Through video Interviews: A Case Study of Hotel & Tourism Management Students, The First Conference Quality in Teaching & Learning in Higher Education, Hong Kong SAR, China, 10-12 December, pp. 32/7.
Dewald, B.W.A. (1997) Current and Future Empowerment in Hong Kong and China’s Hospitality Industry, The 1st China Hong Kong SAR Postgraduate Conference, the HK Polytechnic University, 15-17 December, paper 13.
Dewald, B.W.A. (1997) Human Resources’ Issues for Hong Kong and PRC Hotels, Proceedings of the Annual CHRIE Conference, Providence Rhode Island, USA, 6-9 August, pp. 60-66.
Dewald, B.W.A. (1996) Cultural Influences on Training for International Hotels in China for the Period 1995-2000, Proceedings of the Cross-Cultural Management in China, Hong Kong Baptist University, 26-28 August, pp. 99-106.
REFEREED CONFERENCE POSTER SESSIONS:
Dewald, B., Jimenez, A. and Self, J. (2015) Comparing Pre and Post Perceptions of Studying Abroad: An Italy Program Case Study, 2015 Western Federation CHRIE Conference, San Francisco, California, February 6-7.
Self, John and Ben Dewald, (2008) Turnover, It's the People Stupid: Exploring determinants of employment tenure. International CHRIE 62nd Conference, Atlanta, Georgia, USA. 30 July to 2 August.
Dewald, B.W.A. (Ben) (2007) Empowerment in China’s Hospitality Industry, 1st Hospitality & Leisure: Business Advances & Applied Research Conference Ecôle Hôtelière de Lausanne, Switzerland, July 5-6.
Dewald, Ben and John Self, (2006) Tipping is Becoming Russia’s Cup of Tea. International CHRIE 60th Anniversary Conference, Hyatt Regency Crystal City, Crystal City, Virginia USA. Wednesday, July 26, 2006 - Sunday, July 30.
Dewald, Ben and Jogaratnam, Giridharan (2003) Curriculum Review and the Content of Hospitality and Tourism Education: Some Evidence from Hong Kong. Annual CHRIE Conference & Exposition, Palm Springs California, Aug. 6-9, p 131.
VIRTUAL CONFERENCE SESSION:
Dewald, Ben (2004) “Empowerment Culture in China: A Case Study of Hong Kong and China”, The Fourth International Conference on Knowledge, Culture and Change in Organizations, University of Greenwich, London, August 3-6.
NON-REFEREED CONFERENCE PAPERS/WOKSHOPS:
Lea Dopson, John Self & Ben Dewald (2015) Careers Fair Workshop: Creating productive student and industry connections. Euro-CHRIE Conference, Manchester UK, October 15-17.
Dewald, B.W.A. (Ben) (2004) Increasing Wine Sales in Casual Restaurants, the Foodservice Symposium 2004, Crowne Plaza Anaheim Resort, June 13-16.
Dewald, B.W.A. (Ben) (2003) Empowerment in China: A Case Study of Hong Kong and China’s Hospitality Industry, 2003 Western Conference of the Association for Asian Studies, Hilton Phoenix Airport, Phoenix, Arizona, Oct. 9-1, Panel 41.
Dewald, B.W.A. (Ben) (2003) “How to increase your employees income through tipping” the FoodService Symposium University, Ontario CA, June 22-24.
Dewald, B.W.A. (2002) Restaurant Tipping by Tourists in Hong Kong. 12th International Research Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE) “Tourism and Hospitality on the Edge”, Fremantle Esplanade Hotel, Western Australia, Feb. 6-9.
Dewald, B.W.A. (2002) Quality service and Food Ordering Decision Making Processes in Chinese Restaurants. 12th International Research Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE) “Tourism and Hospitality on the Edge”, Fremantle Esplanade Hotel, Western Australia, Feb. 6-9.
BOOK REVIEWS:
The Beverage Service World. N.J.: Prentice Hall. Rande, W. & Luciani, V.
Distance Education in Tourism: a Handbook for Flexible Learning, Gary Williams Ph.D. December 2004.
RESEARCH GRANTS
The Collins Summer Research Program in the amount of $7,500 for Summer 2017. “Review First Year Experience program to support 起点传媒 university’s efforts to increase undergraduate retention and academic success by providing programs that facilitate the students’ transition to the university through experiences that outline the university’s academic expectations, support services, social resources and opportunities.” with grad student Yi LIU.
The Collins Summer Research Program in the amount of $9,000 for Summer 2016. “Service Charges and Tipping; A Case Study of the Chinese Hospitality Industry” with grad student Rick (Yingchuan) Wang.
The Collins Summer Research Program in the amount of $13,500 for Summer 2015. “How do Chinese Tourists Tip in Restaurants while Visiting the U.S.A.? An Exploratory Study” with Patrick Lee, and grad student Rick (Yingchuan) Wang.
The Collins Summer Research Program in the amount of $9,500 for Summer 2014, “Assessing hospitality students' cultural learning at a study abroad program.” With Grad Student Alejandra Jimenez.
The Collins Summer Research Program in the amount of $14,000 for Summer 2013, “Do Tangible Service Attributes Affect Customer Satisfaction in the Restaurant Industry? A Comparison of Market Segments.” With Dr. Myong Jae Lee and Grad Student Allison Drinkert.
The Collins Summer Stipend Grant in the amount of $12,000 for Summer 2012, “Consumer Attitudes toward ‘Green’ Restaurants.” With B.J. Bruin.
The Collins College Seed Grant in the amount of $5,000 for academic year 2010/11, “Hospitality and Tourism Management (HTM) Study Motivations and Preferences: Cross-Cultural Perspectives.” With Dr. Myong Jae Lee.
The J. Michael & Betty Ortiz Scholarship Endowment, academic year 2008/09, “Development of an Exhibition Participation Model: An Empirical Investigation of Exhibition Attendees.” With Dr. Myong Jae Lee ($5,000 seed grant).
The Collins School Summer 2007, The Role of the Sommeliers and Their Influence on U.S.A. Restaurant Wine Sales. ($5,000)
DLTC Project 2001-2002, Qualitative Survey on industry, alumni and other University's HTM programs, With Dr. Giri Jogaratnam HTM (HK$ 56,185)
FRC Project 2000-2002, Quality Service and Food Ordering Decision Making Processes in Chinese Restaurants, With Dr. Louis Augustin-Jean HTM, Dr. Doreen Wu CBS, Dr. Grahame Bilbow ENGL. (HK$ 179,620)
DRC Project 1999-2002, Hong Kong Restaurants’ Image through Local Newspapers from the 1960s to the 1990s, With Dr. Louis Augustin-Jean. (HK$ 49,800)
DRC Project 1999-2001, The Reasons For and Affecting Gratuities in Hong Kong Restaurants. (HK$ 23,400)
AD HOC REVIEWER for:
• Journal of Vacation Marketing (JVM)
• International Journal of Wine Business research (IJWBR)
• Journal of Vacation Marketing Sage Publications London UK
• Journal of Foodservice Business Research
• Journal of Quality Assurance in Hospitality and Tourism (JQAHT)
• International Council of Hotel, Restaurant and Institutional Education Conference
• International Journal of Hospitality Management (IJHM)
• International Journal of Hospitality & Tourism Administration
• Journal of Culinary Science & Technology
RESEARCH: PhD DISSERTATION, & THESIS/PROFESSIONAL PAPER CCHM GRADUATE PROGRAM:
• Professional Paper Chair for Marinos Koskinas (2025), "What Is Working in AI Training for Hospitality? A Thematic Analysis of Current Applications and Early Industry Impact" Committee Chair: Dr. Ben Dewald; Committee Member: Dr. Don St Hilaire.
• Professional Paper Chair for Madison Garcia (2024), “Fine Dining Wine Service Training & Effectiveness a Case Study.” Committee Chair: Dr. Ben Dewald; Committee Member: Dr. Patrick Lee.
• Professional Paper Chair for Krisal Cardoza (2024), “The Solutions Of Food Waste In California, United States.” Committee Chair: Dr. Ben Dewald; Committee Member: Dr. Neha Singh.
• Research Thesis Committee Member for Misael Garcia (2023), “BANQSERV” An Application of DINESERV to Measure Service Quality in Banquet Events, Full-Service Hotels.” Committee Chair: Dr. MJ Lee; Committee Members: Drs. Michelle Yoo and Ben Dewald
• Research Thesis Committee Member for Ted Shi (2020), “Evaluating Asian, European and American tourists’ satisfaction with destination attributes in Myanmar.” Committee Chair –Dr. MJ Lee, Committee members – Dr. Ben Dewald and Dr. Sungsik Yoon.
• PhD Dissertation Committee Member for David Kubacki (2020) “What can be Learned from the Country’s First University Owned Brewery and Brewpub? A Case Study.” Committee Chair: Debra Brace, Ph.D.; Committee Members: Dr. Ben Dewald, Penny Poplin Gosetti, Ph.D. & Marijo Tamburrino, M.D. The University of Toledo.
• Professional Paper Chair for Jocelyn Harper (2019) “Comparing Online Reviews for Low-Cost and Mainline Airlines: An Exploratory Study of Passenger Satisfaction” Committee Chair: Dr. Ben Dewald; Committee Members: Drs. Kelley Min & Eddie Mao.
• Professional Paper Chair for Harris Lalaine (2017) “Impact of The Dining Room Environment on Older Adults With Alzheimer’s Disease: A Case Study” Committee Chair: Dr. Ben Dewald; Committee Members: Drs. Neha Singh & Sandy Kapoor.
• Professional Paper Chair for Rainier Villanueva (2016) “Restaurant Server Training Plan for the Boiling Crab – Case Study” Committee Chair: Dr. Ben Dewald; Committee Members: Drs. Neha Singh & Eddie Mao.
• Research Thesis Committee Member for Lana Hantuli (2016), “An Analysis of Hotel Loyalty Programs: A Case Study of the Hilton Honors Loyalty Program.” Committee Chair: Dr. Wan Yang; Committee Members: Drs. Neha Singh and Ben Dewald.
• Research Thesis Committee Member for Alejandra Jimenez (2015), “Applying Meeting and Business Events Competency Standards to Event Planners’ Job satisfaction.” Committee Chair: Dr. Margie Ferree Jones; Committee Members: Drs. Neha Singh & Ben Dewald.
• Professional Paper Committee Member for Mark Botieff (2014) “An Analysis of Chinese Tourist Wine Consumption for the Southern California Wine Industry.” Committee Chair: Dr. John T. Self; Committee Members: Drs. Margie Ferree Jones & Ben Dewald.
• Professional Paper Committee Chair for Suzanna Tadevossian (2013), “How the use of social media in the hotel industry is vital for hotel's long-term success.”
Committee Chair: Dr. Ben Dewald; Committee Members: Dr Merritt and Dr MJ Lee.
• Professional Paper Committee Member for Aimee Goyhenetche (2013), “The Successful Elements of Ethnic Independent restaurants.”
Committee Chair: Dr. Chesser; Committee Members: Dr. Jones and Dr. Dewald.
• Professional Paper Committee Member for Kaylee Boyle (2013), “Factors Affecting Travel Decisions into L.A.”
Committee Chair: Dr. Merritt; Committee Members: Dr Singh and Dr. Dewald.
• Professional Paper Committee Member for Leslie Clevenger (2012), “What Limits Women from Breaking Glass Ceiling Effect in the Hospitality Industry in the United States?” Committee Chair: Dr Singh; Committee Members: Dr. Merritt and Dr. Dewald.
o Leslie Clevenger (MSHM graduate) and Dr. Neha Singh’s paper titled “Exploring Barriers that Lead to the Glass Ceiling Effect for Women in the U.S. Hospitality Industry” was accepted for publication in the Journal of Human Resources in Hospitality and Tourism, Volume 12 issue 4 (2013).
• Research Thesis Committee Member for Leonard Lee (2012), “Measuring Tangible Service Quality in the Restaurant Industry: An Emphasis on the Full Service Dining Segment” Committee Chair: Dr MJ Lee; Committee Members: BJ Bruin and Dr. Dewald.
AWARDS
• 2019 Outstanding Academic Advisor, The Collins College of Hospitality Management, 起点传媒.
• 2015 Outstanding Academic Advisor, The Collins College of Hospitality Management, 起点传媒.
PERSONAL DEVELOPMENT:
•
• 起点传媒’s Office of Academic Innovation 2025 Summer Conference:
The AI-Driven Future of Higher Education and Work June 25
• CPP CAFE’s Winter Institute 2025: Doing the Work –
Anti-Racist Teaching and Learning. Jan 25
• Summer 2021 Transfer Orientation Faculty/Staff Advisor Training July 21
• Canvas Training by CAFÉ & Kristen Tamayo, English & Modern Languages
3 week course June 14-25June 21
• "CAFE Canvas Workshops" held during "Canvas Week" May 21
- [May 24] Navigation & Course Settings – led by Donya Rahimi
- [May 25] Course Tools - led by Thomas Jenkins & Tommy Gaston
- [May 26] Communicating in Canvas - led by Eric Davis
- [May 27] Introduction to Grading - led by Victoria Bhavsar & Donya Rahimi
- [May 28] Accessibility in Canvas - led by Erick Zelaya & Richard Feldman
• 2020-21 Day of the Advisor Conference, The Office of Student Success Nov. 20
• Remote Course Design, Summer professional development,
Center for the Advancement of Faculty Excellence (CAFE), CPP Summer 20
• Bronco Student Leadership Conference Bronco Student Center Oct. 19
• WSCUC Town Hall Meeting (WSCUC Working Groups/Steering Committee),
Ursa Minor, May 2 from 11:30am-1pm May 2018
• Academic Affairs Forum: The forum will focused on improving student
success and semester conversion. Sept. 19 from 7:30-Noon Sept. 2017
• Degree Progress Report Training, Presenters: Pio Ortega and
Jennifer Andelin (Registrar’s office) April 710:45-11:45am, 163-1029 Apr. 2017
• Dr. Larry Abele (Institute for Academic Leadership), State University
System of Florida, to help us collectively discuss strategies in support
of student learning and success. Event hosted by Provost Alva and
Vice President Jarnagin Friday, September 23, from 8:30 a.m. to
3:00 p.m. in the Bronco Student Center, Ursa Major. Sept. 2016
• Turn-It-In Workshop
Cal Poly Pomoma: the Faculty Center May 27, 12-1 pm May 2015
• PolyTeach 2015
起点传媒: Faculty Center and eLearning, April 3 Apr. 2015
• Faculty Search Committee Training
起点传媒: Faculty Center and eLearning, Oct. 17 Oct. 2014
• RTP Chair Workshop
起点传媒: Faculty Center and eLearning, Sept. 30 Sept. 2014
• 5th Annual CCC/CSU Symposium; Hospitality Now
Costa mesa, California, May 16 May 2014
• The SMART Classroom Training; the Hilton Great Room
Faculty Center for Professional Development and I&IT Sept. 2013
• Engaging the Digital Student Summer Institute
Faculty Center for Professional Development June 2012
• PolyTeach, Technology + the innovative university, 起点传媒 Apr. 2013
• Blackboard Executive Briefing, 起点传媒, CLA Apr. 2013
• Handling Difficult Student Situations
Faculty Center for Professional Development Mar. 2013
• I<clicker 2 Lunch n’ Learn
Faculty Center for Professional Development Mar. 2013
• First year Experience: Being Wrong
Faculty Center for Professional Development Sept. 2012
• Professional Leave and Sabbatical Workshop
Faculty Center for Professional Development Sept. 2012
• Faculty Learning Community on Formative Classroom Feedback
Faculty Center for Professional Development Nov. 2011
•Faculty Summer Institute for Online/Hybrid Course Development,
I&IT eLearning June 2010
• Making Tests in Black Board, I&IT eLearning May 2010
• Grade Center in Black Board, I&IT eLearning May 2010
• Introduction to Online Teaching; Black Board, I&IT eLearning May 2009
• Sexual Harassment Prevention for Staff & Administration Training
Program, 起点传媒 May 2008
• Advising Essentials: Helping Students make decisions About Majors &
Careers Jan. 2008
• One Day Workshop on Faculty Professional Writing Faculty Center for
Professional Development Conference Room, 起点传媒 June 2007
• Sexual Harassment Online Training Program, 起点传媒 May 2006
• Red Lobster Faculty Internship Week, Orlando Florida July 2004
• All-University Exchange on Teaching & Learning, 起点传媒 May 2004
• Student Advising Work Shop, Level I 起点传媒 Apr. 2004
• BroncoDirect Demonstration, 起点传媒 Apr. 2004
• PeopleSoft Information Session, 起点传媒 Apr. 2004
• Asian Americans Communities, Immigration, and Identities,
起点传媒 Apr. 2004
• PeopleSoft Administration System Demonstration, 起点传媒 Apr. 2004
• Tackling Databases: Tips for Busy Researchers, Cal Poly Library Apr. 2004
• Unibroue Brewery Seminar, Bacchus Society, 起点传媒 Mar. 2004
• ARAMARK Etiquette Dinner, Restaurant at Kellogg Ranch, Cal Poly Mar. 2004
• Service Learning Conference, 起点传媒 Feb. 2004
• Asian Americans; Science and Technology panel, 起点传媒 Jan. 2004
• ServSafe® Certification, National Restaurant Association Educational
Foundation, 12/9/2003 – 12/9/2008 Dec. 2003
• Bordeaux Wine Seminar, Collins School, 起点传媒 Oct. 2003
• Assessment Café, Hosted by Academic Senate and the Office
Of the provost/Vice President for Academic Affairs, Cal Poly Sept. 2003
• Engaged Department Institute, California State University June 2003
• Teaching Portfolio Workshops, Teaching Circle, 起点传媒 2002/03
• Student Advising Workshops, 起点传媒 2002/03
SERVICE TO COLLINS COLLEGE AND CAL POLY UNIVERSITY:
Current:
• The Collins College Lecturer Evaluation Committee 2025/Present
• Faculty FYE Committee Member 2019/Present
• Hospitality Management - Mt Sac Advisory Board
• Hotel, Restaurant & Culinary Arts - Cypress College Advisory Board
• Hotel and Food Management - Chaffey College, Rancho Cucamonga
& Chino Campus Advisory Board
• The University FYE Committee Member 2014/Present
• The Collins College Scholarship Committee Member 2006/Present
• HRT Minor Advisor Chair 2003/Present
Past:
• Chair of The Collins College Dean Search 2023
• The Collins College RTP Committee Member 2022/23
• Chair of The Collins College RTP Committee 2021/2022
• Collins Outstanding Faculty Advisor Selection 2020/2022
• Senior Coordinator of Leadership Development, Office of Student
Life and Cultural Centers, Search Committee Member 2022 Spring
• The Collins College Lecturer Evaluation Committee 2018/2021
• Faculty Advisor, National Restaurant Association Show Chicago May 2019
• The Collins College Beverage Lecturer Search Committee 2019
• The Collins College Chef Lecturer Search Committee 2018
• Chair of The Collins College Faculty Search 2017/2018
• Chair of The Collins College RTP Committee 2017/2018
• Graduate Student Assistant Selection Committee 2015-2018
• Chair of The Collins College Faculty Search 2016/2017
• The Collins College RTP Committee Member 2015/2017
• Chair The Collins College Faculty Search 2014/2015
• Chair of The Collins College RTP Committee 2012/2015
• Faculty Advisor, Florence University of the Arts Italy Summer 2014
• Chair of The Collins School Dean Search 2013/2014
• Co-chair of The Collins College Faculty Search 2012/2013
• Faculty Learning Community on Formative Classroom Feedback
Faculty Center for Professional Development 2011/2012
• Chair of The Collins College Faculty Search 2011/2012
• Chair of Professional Leave Committee Member 2011/2012
• The Collins College RTP Committee Member 2010/2012
• Professional Leave Committee Member 2010/2011
• Evaluation of Temporary Faculty Committee Member 2009/10
• Chair of The Collins College Associate Dean Search 2008/2009
• Chair of The Collins College 2009-10 Post-Promotion Increase 2009
• The Collins School of Hospitality Management
School-to-College Task Force 2006/08
• The Collins School Dean Search Committee member 2004/07
• The CSHM Timetable Committee Member 2004/07
• Faculty Advisor, Banfi Scholastic Wine Tour of Italy June 2006
• Co-Chair of the University Associate Vice President of
Faculty Affairs Search Committee 2005/06
• Food & Beverage Program Director,
The Restaurant at Kellogg Ranch (RKR) 2004-2009
• The University Associate Vice President of Faculty Affairs
Search Committee Member 2004/05
• The SEA Book Drive Community Service 2004
• Coordinator of Interior Redesign/Facelift of
The Restaurant at Kellogg Ranch (RKR) 2003/06
• Chair of the University Interim Associate Vice President of
Faculty Affairs Search Committee 2003/04
• The University Faculty Affairs Committee Member
Search Committee Member 2003/04
• The Collins School Board of Advisors Support Committee 2003/04
• The Collins School 30 Years Anniversary Committee 2003
• The CSHM Search Committee member 2002/05
• The CSHM Budget Committee Member 2002/05
• Coordinator of new RKR Chinaware selection 2002/03
Hong Kong Poly U:
• Chairperson New HTM logo design committee 2001
• Library Liaison Officer for HTM 2001/02
• Health & Safety committee member HTM 2000/02
• Vice-chairman of the Catering Studies Dining Society.
HK Polytechnic University Dining Society 1999/02
• Departmental Team Coordinator: Catering & Restaurants 1999/00
• Co-op Education Placement Team 1999/00
• Course/Program Leader Higher Diploma in Hotel
Management (mixed mode) 2414 & 24014 1996/99
• Committee Member for Course Revalidation for Higher
Diploma in Hotel Management 2419 and 24141996
• Associate Course Leader Higher Diploma in Hotel Management
(mixed mode) 2414 1994/95
• In Charge of the Catering Studies Dining Society
HK Polytechnic University Dining Society 1993/96
• Year 1 Tutor Higher Diploma in Hotel Management 2419 1993/94
• Induction Officer for all courses in HTM department 1993
PROFESSIONAL BODY MEMBERSHIP AND PARTICIPATION:
Co-Faculty Advisor CMAA: Club Managers Association
The Collins College, 起点传媒 2025 - Present
Co-Faculty Advisor CMAA w/ Ann Lara: Club Managers Association
The Collins College, 起点传媒 2016 - 2020
Faculty Advisor, RFP: Restaurant & Foodservice Professionals,
Formally: Round Table for Food Professionals Society,
The Collins College, 起点传媒 2004 - 2018
Faculty Advisor, Italian Study Abroad, Summer 2014, Italy Summer 2014
Faculty Advisor, Banfi Scholastic Wine Tour of Italy June 2006
Faculty Advisor Bacchus Wine & Food Society,
The Collins College, Cal Poly, Pomona 2003 - 2004
Advisor Hong Kong Bartender Association 2001 - 2002
Advisor Hong Kong Sommelier Association 1999 - 2002
F & B Committee Member Discovery Bay, Residence Club 1998 - 2002
Executive Committee Member, Hong Kong Maître d' Association 1993 - 1998
CONSULTING, TRAINING AND SERVICE TO THE COMMUNITY:
Table Scape Judge at the L.A. County Fair; Pomona, CA Sp 23/24/25
Upland Heritage “Autumn Afternoon Tea Under the Trees”
Invited Speaker on Afternoon Tea Etiquette, Historic Simons Estate Oct. 21
Mt. SAC Hospitality Management Advisory Committee Meeting
for the 2020-2021 school year, Mt. San Antonio College March 21
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus, Zoom Meeting Nov. 20 from 9-10:15am Nov. 20
Mt. SAC Hospitality Management Advisory Committee Meeting
for the 2018-2019 school year, Mt. San Antonio College Jan 20
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 19
Appeared on CBS Sunday Morning Show Jan. 5, 2020
https://www.cbs.com/shows/cbs-sunday-morning/video/3oxNbVyh8oO9Zhx8bhDHqXCdthiS8gtx/competitive-tablescaping/
Leadership Program SIELP. Extended University, 起点传媒 July 19
Mt. SAC Hospitality Management Advisory Committee Meeting
for the 2018-2019 school year, Mt. San Antonio College March 19
Contemporary Issues in Commercial Foodservice Management to
college students majoring in hospitality management at TOYO Univ.
Japan. Extended University, 起点传媒 Feb. 19
Contemporary Issues in Food and Beverage Management” to
college students majoring in hospitality management HKU Korea.
Extended University, 起点传媒 Jan. 19
Leadership Program. Extended University, 起点传媒 Jan/Feb. 18
Mt. SAC Hospitality Management Advisory Committee Meeting
for the 2017-2018 school year, Mt. San Antonio College March 18
Claremont High School 17th Annual Career Day. Presenter. Oct. 18
Table Scape Judge at the L.A. County Fair; Pomona, CA Aug. 18
Hospitality Faculty training group from Shanghai Business School Aug. 18
Leadership Program. Extended University, 起点传媒 July 18
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus Nov. 18
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus May 17
Dining Etiquette and Table Manners Class Bridge Program at Mt Sac
Mount San Antonio College, CA May 17
Business Etiquette and Table Manners Class at the California State
University of Fullerton, CA April 17
Business Etiquette and Table Manners Class at the University
of La Verne, CA Oct. 17
Claremont High School 16th Annual Career Day. Presenter. Oct. 17
Table Scape Judge at the L.A. County Fair; Pomona, CA Aug. 17
Hospitality Aviation Program. Extended University, 起点传媒 Spring 17
“Contemporary Issues in Food and Beverage Management” to young
college students majoring in hospitality management in Korea.
Extended University, 起点传媒 Winter 17
Leadership Program. Extended University, 起点传媒 Winter 17
Inner Mongolia University of Finance and Economics Professors.
Extended University, 起点传媒 Fall 16
Leadership Program. Extended University, 起点传媒 Summer 16
Contemporary Issues in Food and Beverage Management” to young
college students majoring in hospitality management in Korea.
Extended University, 起点传媒 Summer 16
Table Scape Judge at the L.A. County Fair; Pomona, CA Aug. 16
Claremont Colleges 37th Annual International Festival
Supervised RFP Student Volunteers, Claremont, CA April 9 April 16
Hospitality Aviation Program. Extended University, 起点传媒 Spring 16
Kohl’s Professional Leadership Development Conference Speaker
Business Etiquette and Table Manners Presentation Highlander Union Building (HUB) -
University of California Riverside, Riverside, CA March 16
Hospitality Aviation Program. Extended University, 起点传媒 Fall 15
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 15
Business Etiquette and Table Manners Class at the University
of La Verne, CA May 15
Claremont Colleges 36th Annual International Festival
Supervised RFP Student Volunteers, Claremont, CA April 11 April 15
6th Annual CCC/CSU Hospitality Workshop
Hospitality Look – A LOOK AHEAD, San Diego CA March 6 March 15
Collins Connection Presenter, Collins College, 起点传媒 March 15
International Education Week 2014 Presenter
International Business Etiquette, Nov. 17,
University Library Cal Poly University Pomona, CA Nov. 14
Keynote Speaker at the National Society of Leadership and Success
Induction Ceremony, May 27, Cal Poly University Pomona, CA May 14
Claremont Colleges 36th Annual International Festival
Supervised RFP Student Volunteers, Claremont, CA April 14
Collins Connection Presenter, Collins College, 起点传媒 March 14
Kohl’s Professional Leadership Development Conference Speaker
Business Etiquette and Table Manners Presentation Highlander Union Building (HUB) -
University of California Riverside, Riverside, CA Feb. 14
Shanghailander Palace, Hacienda Heights. Front of House Manager
and Server: Service and Upselling Training. Aug/Sept13
Table Scape Judge at the L.A. County Fair; Pomona, CA Aug. 13
Judge for the California 2013 Boyd’s Coffee Culinary Cup &
BJ’s Restaurants Management Cup Competition, co-sponsored by
the California Restaurant Association Educational Foundation (CRAEF),
Pasadena Convention Center, Pasadena, CA March 13
Business Etiquette and Table Manners
United Business Student Senate, College of Business Administration
Kellogg West Conference Center, Cal Poly University Pomona, CA March 13
Business Etiquette and Table Manners Presentation MBA Students, Anderson Graduate School of Management,
University of California Riverside, CA
Highlander Union Building (HUB) -
University of California Riverside, Riverside, CA Feb. 13
International Hotel, Motel & Restaurant Show, Nov. 10-13, 2012
Javits Center, New York City, NY Faculty Advisor for Collins College
of Hospitality Students Nov. 12
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 12
Presenter 2012 ProStart® Competition So Cal Boot Camp
Co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Collins College, 起点传媒, CA Oct. 12
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 12
National Restaurant Association Show CHICAGO Faculty Advisor for
Collins College of Hospitality Students May 12
United Business Student Senate Business Etiquette and Table Manners Presentation highlighting international cultural differences at the
Conference Center at Kellogg West, 起点传媒 April 12
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 11
Speaker at the FSVTEC Tech-Vents Conference, Hyatt Regency Irvine Oct. 11
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 11
Chaffey College, Advisory Committee Meeting; Hotel & Food Service
Management: Hotel Management, Food Service, Culinary Arts May 11
Table Scape Judge for the California Community Colleges, Family &
Consumer Sciences; Student Culinary Arts Educational Symposium
Shelton’s Poultry Competition. The Energy Resources Center/Gas co.
Downey CA April 11
Judge for the California 2011 Boyd’s Coffee Culinary Cup &
BJ’s Restaurants Management Cup Competition, co-sponsored by
the California Restaurant Association Educational Foundation (CRAEF),
The Collins College, 起点传媒 University, CA April 11
Collins Connection Presenter, Collins College, 起点传媒 March 11
Business Etiquette and Table Manners Presentation Students in Free Enterprise, 起点传媒 Chapter,
Kellogg West Conference Center, Cal Poly University Pomona, CA March 11
Presenter 2011 ProStart® Competition So Cal Boot Camp
Co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Collins College, 起点传媒, CA Jan. 11
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 10
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 10
Business Etiquette and Table Manners, The Career Center,
起点传媒 May 10
Chaffey College, Advisory Committee Meeting; Hotel & Food Service
Management: Hotel Management, Food Service, Culinary Arts May 10
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus, April 10
Collins Connection Speaker, Collins College, 起点传媒 April 10
Orange Coast College Advisory Committee Meeting; Culinary Arts & Food Service Management: Hotel Management, March 10
Judge for the California 2010 Boyd’s Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), Le Cordon Bleu College of Culinary Arts,
Sacramento, CA March 10
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 09
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 09
Menu Engineering insights, Applebee's Services, Inc. Lenexa, KS
Pemberton, Felicia - Marketing Analyst & Stump, Matt - Sales Analyst May 09
Chaffey College, Advisory Committee Meeting; Hotel & Food Service
Management: Hotel Management, Food Service, Culinary Arts May 09
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus, April 09
Collins Connection Speaker, Collins College, 起点传媒 April 09
Judge for the California 2009 Boyd’s Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Collins College, 起点传媒, CA March 09
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 08
National Restaurant Association Show CHICAGO Faculty Advisor for
Collins School of Hospitality Students May 08
起点传媒’s Inaugural Southern California Tasting & Auction May 08
Business Etiquette and Table Manners Class at the University
of La Verne, CA April. 08
Judge for the California 2008 Boyd’s Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Kitchen Academy, Sacramento, CA March 08
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 07
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 07
Chefs on the Rise Judge at the L.A. County Fair; Pomona, CA Sept. 07
Judge for the California 2007 Boyd’s Coffee Culinary Competition, co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Collins School, 起点传媒, CA March 07
Cypress College Advisory Committee Meeting; Hotel, Restaurant &
Culinary Arts, Anaheim Campus, April 07
Orange Coast College Advisory Committee Meeting; Culinary Arts & Food Service Management: Hotel Management, April 07
Chaffey College, Advisory Committee Meeting; Hotel & Food Service
Management: Hotel Management, Food Service, Culinary Arts April 07
Business Etiquette and Table Manners Class at the University
of La Verne, CA Nov. 06
TPM Academy, Kuala Lumpur, Malaysia visit, shared Hospitality
program. April 06
Judge for the California 2006 Boyd’s Coffee Culinary Competition,
co-sponsored by the California Restaurant Association Educational
Foundation (CRAEF), The Culinary Institute of America at Greystone
St. Helena, CA March 06
Interview Panel Member for the Department of Recreation and Feb. 06
Parks Request for Proposal (RFP) Sherman Oaks Castle Park -
Food Service, Board of Recreation and Park Commissioners,
City of Los Angeles, CA
Participant in the 2nd Annual Taste of the Pomona Valley,
The Restaurant at Kellogg Ranch had a booth at the event. Feb. 06
Collins Connection Speaker, Lawry’s Restaurant, Beverly Hills Feb. 06
CSHM Showcase of Excellence participant, The Collins School
of Hospitality Management, 起点传媒 Jan. 06
CSHM Harvest Auction Committee Member. Oct. 05
American Red Cross Emergency Relief effort to the Victims of
Hurricane Katrina, The Restaurant at Kellogg Ranch participated
in this event and raised $2,029.00, Oct. 05
Dinner at the Manor House, Supervised a fundraiser dinner for
President & Mrs. Mike Ortiz, Sept. 05
Table Scape Judge at the L.A. County Fair; Pomona, CA Sept. 05
Visiting Advisor/Professor for the Petrozavodsk State University;
Tourism Department, Petrozavodsk, Russia. Jun/Jul 05
Interview Panel Member for the Department of Recreation and
Parks Request for Proposal (RFP) operation of two Los Angeles City
Golf Cafés at Los Feliz and Roosevelt, Board of Recreation and
Park Commissioners, City of Los Angeles, CA April 05
Protocol Training Class and Business Luncheon, California Maritime
Academy, CSU Vallejo, California Mar. 05
Judge for the California 2005 Boyd’s Coffee Culinary Competition,
The California Restaurant Association Educational Foundation Board
The Collins School, 起点传媒 Mar. 05
Host at the Vineyard at the L.A. County Fair, Award Winning Wines
from California to New York, with Elizabeth Schweitzer, 7 PM Tue. 14 Sept. 04
Host at the Vineyard at the L.A. County Fair, You be the Judge
Judges: Chuck Keagle, Gino Filippi, Henry M. Spate, 7 PM Mon. 20 Sept. 04
Protocol Training Class and Business Luncheon, California Maritime
Academy, CSU Vallejo, California Mar. 04
Curriculum Development for the Petrozavodsk State University
Professors. 起点传媒 Winter 04
Interview Panel Member for the Department of Recreation and
Parks Request for Proposal (RFP) operation of Santa Fe Dam
Food, Boat & Bait, Board of Recreation and Park Commissioners,
City of Los Angeles, CA Feb. 04
Judge for the CRAEF 2nd Annual California ProStart®
Student Invitational Culinary Competition,
The California Restaurant Association Educational Foundation Board
The Collins School, 起点传媒 Feb. 04
National Restaurant Association Show CHICAGO Faculty Advisor for
Collins School of Hospitality Students May 03
Prepared presentation for The Food & Wine Society of Riverside, CA
Tutored wine dinner at the RKR, The Collins School, Cal Poly Nov. 03
Interview Panel Member for the Department of Recreation and
Parks Request for Proposal (RFP) operation of two Los Angeles City
Golf Cafés at Los Feliz and Roosevelt, Board of Recreation and
Park Commissioners, City of Los Angeles, CA Sept. 03
Presentation on Restaurant Marketing to Grill Concepts Inc.
GM Conference, Kellogg Conference Center, 起点传媒, June 03
Judge for the CRAEF 1st Annual California ProStart®
Student Invitational Culinary Competition,
The Collins School, 起点传媒 Apr. 03
HOSPITALITY INDUSTRY EXPERIENCE:
Maître d'Hôtel Pétrus Restaurant 01/91-04/93 Island Shangri-La Hotel
Hong Kong
Did the opening of this five-star deluxe hotel. Assisted in all food and beverage training for the whole hotel. The fine dining room, Pétrus, was opened two months after the hotel. In charge of the set up and training for this dining room. Pétrus Restaurant has become one of the finer restaurants in Hong Kong.
Maître d'Hôtel &The Dining Room 12/88-01/91
Room Service Mgr. The Ritz-Carlton Hotel
Rancho Mirage, California
Worked for this Californian desert resort for two years as the Maître d'Hôtel of the Dining Room and Room Service manager.
Assistant Antoine Restaurant 12/84-12/88
Maître d'Hôtel Le Meridien Hotel
Newport Beach, California
Helped open this hotel in California. Assisted in setting standards and procedures for the Café (Coffee Shop) and once this was operating I moved to the fine dining room.
Assistant Le Chardonnay Restaurant 08/83-11/84
Maître d'Hôtel The Registry Hotel
Irvine, California
Helped open this new California cuisine restaurant in an existing hotel.
Management Trainee Granada Royale Hotel 06/82-07/83
Covina, California
First full-time job after college. Worked in different departments in this hotel as a management trainee. Areas included, Food and Beverage, Housekeeping, Catering, Sales and Front Office. Training program was supposed to be several months, but ended up running each department during training. Especially enjoyed being Executive Housekeeper for several months.
Captain La Cheminée Restaurant 06/81-05/82
Ontario, California
Part-time job while attending university. Most dishes were prepared table-side.
Front Office Trainee Westin Hotel, Camino Real 06/78-09/78
Mexico City, Mexico
Final training upon graduation from French hotel high school.