Interlibrary Loan FAQ
Do you need research materials (books, articles, conferences, theses, dissertations... And more!) that we don't have in the Æðµã´«Ã½ Library?
Use one of our Interlibrary Loan services!
Interlibrary Loan/CSU+
- What is Interlibrary Loan?
- Who can use Interlibrary Loan services?
- What is the difference between CSU+ and ILLiad?
- Which service is right for me?
- Does it cost anything?
- What if I lose or damage the materials?
- Is there a limit of requests I can make?
- How long do the services take?
- How will I be notified?
- What is the duration of the loans?
- Can I renew my requests?
- How do I check the status of my request?
- What does the status of my request mean?
- What else should I know about Interlibrary Loan?
- How do I return materials?
- Is security a problem if I use a public workstation?
- What is Electronic Delivery?
- Who can assist me with further questions?
What is Interlibrary Loan?
Interlibrary Loan is a resource-sharing service that allows libraries to borrow materials from or lend materials to other libraries on behalf of their patrons. This service provides access to books, articles, and other research materials that are not available in the local library collection. The CPP University Library offers two services: CSU+ and ILLiad.
Who can use Interlibrary Loan services?
Interlibrary Loan services are available to all currently enrolled Æðµã´«Ã½ students, staff, faculty, and emeriti. Interlibrary Loan requests will not be processed for patrons with a delinquent status with the library.
What is the difference between CSU+ and ILLiad?
The Æðµã´«Ã½ University Library offers two interlibrary loan services:
- CSU+: A resource-sharing consortium that allows patrons to request eligible materials directly from the 23 California State University libraries and participating partner libraries through .
- ILLiad: An interlibrary loan service that obtains materials not available through the Æðµã´«Ã½ Library or CSU+. ILLiad searches participating academic and public libraries across the United States and, when available, internationally.
Which service is right for me?
Since CSU+ typically responds to requests more quickly, we advise using it first. requests should be used as a backup for the items that cannot be supplied through CSU+.
Does it cost anything?
Interlibrary Loan services are funded by the library and therefore are free to faculty, staff, and students.
What if I lose or damage the materials?
If the item(s) you borrow becomes lost or damaged, the replacement cost for CSU+ items is $90.00. If you lose or damage an item borrowed through ILLiad, the replacement cost is determined by the lending library.
Is there a limit of requests I can make?
Æðµã´«Ã½ faculty, staff, and students are encouraged to be judicious in making requests through Interlibrary Loan.
Patrons are limited in the number of active requests they may have at any one time. An active request includes any request with the following statuses:
- Request Submitted
- Request Sent
- Customer Notified via Email
- Checked Out or Loaned to Customer
- In Transit
Your active requests are included as part of your active item limit which includes:
- Pending requests submitted
- Items on hold at the Circulation Desk
- Items checked out from CSU+, ILLiad, and the CPP Library
Once you reach your maximum allowed number of active requests, any additional requests submitted will be automatically cancelled until your active item total falls below the limit.
To avoid cancellations, please return borrowed materials or wait until your active request total falls below the limit before submitting additional requests. Once an item it returned, it is no longer considered an active item.
| Borrowers | Item Limit |
| Faculty & Staff | 100 active items |
| Graduate Students | 30 active items |
| Undergraduate Students | 30 active items |
Requests that exceed these limits may be considered on a case-by-case basis, depending on available funding. Please contact the Interlibrary Loan Office if you have questions about your active request limit or would like to request an exception.
How long do the services take?
Requests are typically processed within 24 hours of receipt, Monday through Friday, excluding holidays; however, lending libraries may respond at different rates.
How will I be notified?
When your items are ready to be picked up at the Circulation Desk you will receive an email notification. Your Bronco ID is required at check out, and for all library services.
What is the duration of the loans?
| Service | Loan Period |
|---|---|
| CSU+ | 112 days (16 weeks) |
| ILLiad | Check-out period is determined by Lending Library |
Can I renew my requests?
CSU+ loans cannot be renewed. If you need a CSU+ item beyond its due date, we recommend submitting a new request for the same title before the current loan is due.
ILLiad renewals are granted at the discretion of the lending library and are not guaranteed.
- Renewals should be requested 1-2 days before the due date.
- Renewals cannot be requested once the book is overdue.
- Only 1 renewal per request may be granted.
If the lending library does not approve your renewal request, Interlibrary Loan will notify you by email and ask that the item be returned by its original due date. To help minimize any interruption to your research, we can submit a new request for the same title through a different lending library, if available.
To renew your ILLiad book, follow the renewal instructions printed on the book strap attached to your loan, which are listed below.
- Logon to the system. The link will prompt you to Æðµã´«Ã½'s single-sign-on.
- Select "View/Renew Check-Out Request."
- Select an item to renew.
- Click the Request Renewal button. If you can renew the item, the new due date will be indicated. Note that some libraries loan materials with the condition of no renewals.
- Once the item is renewed on your account, an Interlibrary Loan Staff will adjust the new due date on your Circulation record.
How do I check the status of my request(s)?
CSU+
You can check the status of your CSU+ requests through . You will be prompted to sign in using your Æðµã´«Ã½ Single Sign-On credentials. Once logged in, select the Requests tab to view the status of your CSU+ requests.
ILLiad
You can check the status of your IILLiad requests by following these steps:
- Log on to the system using your Æðµã´«Ã½ Single Sign-On credentials.
- Select View/Modify Outstanding Requests to view all requests currently being processed.
- Click the Transaction Number for the request you would like to review.
- Scroll down to view the request tracking information. A status of Request Sent indicates that your request has been sent to potential lending libraries, and we are waiting to hear whether one is able to supply the requested material.
- When you are finished, select Logoff at the top of the Main Menu to securely log out of the system.
What does the status of my request mean?
| ILL Status | Status |
|---|---|
| Awaiting Request Processing | Request is waiting to be processed by ILL staff. |
| Request Sent | Request sent to Lending Libraries. |
| In Transit to Pickup Location | Your request has arrived and is in transit to the Circulation Service Desk. |
| Checked Out | Request has been checked out to you. |
| Recalled | lending library needs the book back asap. Please return. |
| Delivered to Web | PDF Received (please print or save within 30 days). |
| Request Finished | The item has been returned to the lending library and the request is completed. |
| Awaiting Unfilled Processing | Request was unable to be filled. |
What else should I know about Interlibrary Loan?
- PLAN AHEAD! Identify books and articles you need for your papers and projects as soon as possible so that you will have enough time to submit your request and wait for their arrival.
- Fill out your requests with the most complete and accurate information you have. Incomplete requests will be returned to you unprocessed.
- Articles received electronically will be delivered to your Interlibrary Loan account and can be viewed under "Electronically Received Articles."
- You can pick up and return your books at the Circulation Desk on the second floor of the library.
How do I return materials?
Please do not remove the identification strap from the book cover. You may return items inside the library at the 2nd Floor Circulation Desk during . There are two book drops on campus where you are welcome to return library materials while the library is closed. Please note, it takes longer to retrieve and process items in the book drops. If your item is close to the due date, we recommend returning it at the 2nd Floor Circulation Desk.
Library returns may also be mailed back to the Interlibrary Loan department at the user’s expense to this address:
Æðµã´«Ã½ University Library - ILL
3801 W. Temple Ave, Building 15-2533
Pomona, CA 91768
Return items on or before the due date. To maintain good relationships with other libraries, it is very important that materials borrowed from other libraries be returned on time. Library privileges will be suspended for users with overdue items.
Is security a problem if I use a public workstation?
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your Interlibrary Loan requests, you can take the following steps:
- Access the Interlibrary Loan System only from your personal computer or an otherwise secure workstation.
- When using a public workstation:
- Delete from the history file those pages that contain your personal information.
- Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
What is Electronic Delivery?
Many libraries ship photocopies of articles to us in electronic format. In the past, we printed these articles before delivering them to you. Now, through the Interlibrary Loan System, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format).
Who can assist me with further questions?
For further assistance, please contact us at libldrs@cpp.edu, or (909)869-3111, between 8:00AM - 5:00PM, M-F. Alternatively, you can visit us at the University Library's Circulation Desk during the library's . If you need further assistance with your research, please contact a Subject Librarian.